Melissa M Skaggs
@melissamskaggs
Customer-focused administrative professional and healthcare support assistant, delivering scheduling, accurate records, and exceptional service.
United StatesWhat I'm looking for
I’m a customer-focused administrative and healthcare support professional with experience in healthcare support, office management, scheduling, customer service, and client relationship management. In my current role as an Administrative Assistant at UH Hospitals, I coordinate communication between patients, families, and healthcare staff, maintain accurate records and confidential documentation, and support workflow coordination in a fast-paced environment.
Before that, I supported office operations as an Assistant Office Manager, handling scheduling, customer communications, records, and documentation while resolving concerns professionally. I’ve also owned and operated a salon business for 6 years and worked as a Licensed Cosmetologist for 4 years, building customer retention through outstanding service, appointment management, and careful business administration—including payments and record keeping.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
UH Hospitals
Apr 2025 - Present (1 year 2 months)
Provided administrative and operational support in a fast-paced healthcare environment, coordinating communication between patients, families, and staff while maintaining accurate confidential records. Assisted with scheduling, customer service, and workflow coordination.
Assistant Office Manager
Sanders Market
Oct 2024 - Apr 2025 (6 months)
Supported office operations by managing scheduling, customer communications, and documentation. Maintained records and resolved customer concerns professionally while supporting management with daily administrative tasks.
Licensed Cosmetologist
Hair Company of Geneva
Built strong client relationships over 4 years by managing appointments and customer communications while supporting daily salon operations. Delivered personalized service to help maintain high client retention.
Education
Degrees, certifications, and relevant coursework
General Educational Development (GED)
GED, General Education
Completed the General Educational Development (GED).
Ohio State (STNA/CNA)
STNA/CNA, Nursing Assistance
Tested Nursing Assistant (STNA/CNA) credential from Ohio State.
Licensed Cosmetologist
Licensed Cosmetologist, Cosmetology
Licensed cosmetologist with extensive experience in salon operations, scheduling, and client relationship management.
CPR / First Aid Certification
CPR / First Aid, First Aid / CPR
CPR / First Aid certification (current status not specified).
Availability
Location
United StatesAuthorized to work in
Job categories
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