Brazenana Mtikane

Currently managing the NA Team Consumer, setting vision and culture for the team. Responsible for overall performance management, coordination, and evaluation of a team of 20-30 associates.

Managed the NA Consumer Team, overseeing performance and operational goals. Drove process improvements and continuous improvement culture through 'Kaizen' and Lean projects.

Resolved complex customer trust escalations related to brand, data regulation, and privacy concerns. Conducted in-depth investigations to identify root causes and restore customer trust.

Led a team within the CSNA Account Change department, setting performance expectations and fostering a positive team culture. Focused on improving customer satisfaction and implementing dynamic solutions for customer-impacting issues.

Resolved complex customer trust escalations related to brand, data regulation, and privacy concerns. Conducted in-depth investigations to identify root causes and restore customer trust.

Managed Viking Project initiatives, ensuring timely completion and successful outcomes. Collaborated with cross-functional teams to achieve project goals.

Managed password change requests and related account security issues for customers. Ensured secure and efficient resolution of customer account concerns.

Managed password change requests and related account security issues for customers. Ensured secure and efficient resolution of customer account concerns.

Led coaching initiatives as a Coaching Captain, enhancing team performance and skill development. Contributed to operational efficiency by guiding associates and implementing best practices.

Provided customer service for North America Prime Now, addressing customer inquiries via phone, chat, and email. Resolved technical issues related to Amazon's website, Prime services, and digital devices.

Conducted research as a Research Assistant, contributing to projects within the organization. Performed diagnostic testing procedures and maintained laboratory equipment to ensure accurate results.

Assisted with various operational tasks as a Rover, supporting different departments as needed. Ensured smooth workflow and contributed to overall team productivity.

Served as a Marker for grades 3 and 6, contributing to the assessment process. Ensured accurate and timely grading of assignments during short-term contracts.

Assisted customers with till operations and packing duties, ensuring efficient service during a seasonal employment period. Maintained a high level of customer satisfaction by accurately processing transactions and handling products with care.

Grade: Mathematics HG: D, Biology HG: D, Physical Science SG: C, English First Language HG: E, Afrikaans Additional Language HG: E, Computer Studies SG: D, Business Studies HG: D

Activities and societies: Awards for Diligence (2003-2007 High School Awards)

Completed secondary education with a focus on Mathematics, Biology, Physical Science, English, Afrikaans, Computer Studies, and Business Studies. Achieved good grades in various subjects.

Grade: Medical Bioscience 331: D, Medical Bioscience 332: D, Medical Microbiology 351: D, Medical Microbiology 352: D, Biotechnology 324: D

Undertook a Bachelor of Science in Medical Bioscience, completing up to the third year level. Focused on core subjects including Medical Bioscience, Medical Microbiology, and Biotechnology.

Grade: EDUCATION PRAC 401: B, PSYCH OF TEACHING & LEARNING 413: C, AUTHORITY&DISCIPLINE IDENTITIES 414: D, LEARNER ACHIEVEMENT LEVELS 415: D, AFRICAN LANG COMUNICATION: D, ENGLISH COMMUNICATION: C, METHOD OF BIOLOGY: C, METHOD OF GENERAL SCIENCE: C

Activities and societies: South African Council for Educators (SACE) Registration No.: P12208258 (2011-2012)

Completed a Postgraduate Certificate in Education, focusing on educational practices, psychology of teaching and learning, and learner achievement levels. Specialized in methods for Biology and General Science.