NKN Koffman
@nkoffman
Dynamic team manager with strong interpersonal and problem-solving skills.
South AfricaWhat I'm looking for
With a robust background in team management and customer service, I have honed my skills at Amazon, where I currently serve as a Team Manager. My journey began as a Customer Service Agent, where I developed a keen understanding of customer needs and operational efficiency. My ability to lead and motivate teams has been instrumental in achieving performance targets and enhancing customer satisfaction.
Prior to my tenure at Amazon, I gained valuable management experience at Bootlegger Coffee Company, where I successfully oversaw store operations and staff management. My commitment to fostering a collaborative work environment and my strong communication skills have consistently driven team success. I am passionate about leveraging my skills in a dynamic setting that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Team Manager
Amazon
Jul 2022 - Present (3 years 2 months)
Currently managing a team at Amazon, overseeing operations and ensuring high performance. Responsible for training and development of team members, as well as maintaining customer satisfaction.
Training Assistant
Amazon
Apr 2022 - Jul 2022 (3 months)
Assisted in training new employees at Amazon, focusing on operational procedures and customer service excellence.
Customer Service Agent
Amazon
Sep 2020 - May 2022 (1 year 8 months)
Provided exceptional customer service at Amazon, handling inquiries and resolving issues to enhance customer experience.
Store Manager
Bootlegger Coffee Company
Jan 2020 - Apr 2020 (3 months)
Managed daily operations of the store, ensuring efficient service and high-quality products while leading a team of staff.
FOH Staff
Bootlegger Coffee Company
Jun 2018 - Jun 2019 (1 year)
Worked as front-of-house staff, providing excellent customer service and assisting with daily operations.
Education
Degrees, certifications, and relevant coursework
Camps Bay High School
High School Diploma, General Education
2011 - 2015
Grade: Bachelor's Pass
Completed Grade 12 with a Bachelor's Pass, demonstrating proficiency in various subjects and readiness for further education or employment.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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