Sandrianaikarma Alcenord

I’m a dedicated, customer-focused Customer Service Representative with 4 years of experience handling inbound and outbound calls, booking appointments, scheduling services, and resolving customer concerns. I’m skilled at maintaining professionalism in fast-paced environments, including remote and call center settings, while balancing strong communication, multitasking, and problem-solving.

In my role, I assist customers with account questions, billing concerns, appointment scheduling, and service inquiries through phone, email, and chat support. I document interactions and appointment details accurately in CRM systems, manage high-volume calls, escalate complex issues when needed, and use active listening and conflict resolution to ensure excellent customer experiences.