Open to opportunities

JESSE LUSK

@jesselusk

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Customer success and account management leader focused on exceptional client experience and operational excellence.

United States

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What I'm looking for

I’m looking for a remote role where I can strengthen customer experience, operational excellence, and long-term client relationships—bringing consultative account management, team coaching, and process improvement to measurable outcomes.

I’m a customer-focused professional with 8+ years of experience managing client relationships, guiding customers through complex purchasing decisions, and coordinating across sales and operations to deliver standout experiences. I build trust quickly, resolve complex issues, and keep work grounded in regulatory compliance and transparency.

I’ve led and coached client-facing teams, managed escalations, and improved onboarding and support workflows during leadership transitions. In past roles, I guided 60+ active customer relationships, earned repeated top-performer recognition based on customer satisfaction and sales performance, and helped drive measurable outcomes—including increasing average project value by approximately 10% through consultative customer education.

Experience

Work history, roles, and key accomplishments

Renovation Sales Strategist

Rose Remodeling

Mar 2025 - Jun 2025 (3 months)

Conducted consultative in-home needs assessments and recommended tailored remodeling solutions while building trusted client relationships. Presented project and financing options, and increased average project value by approximately 10% through consultative communication and customer education.

Needs Assessment Stakeholder Management Financing Customer Education Customer Relationship Management

Renovation Design Consultant

Mar 2025 - Jun 2025 (3 months)

Provided in-home consultation services for a residential remodeling company, guiding homeowners through discovery, design, product education, proposal creation, contracting, and project handoff. Conducted needs assessments, created digital designs, and managed customer expectations throughout renovation timelines.

Consultative Selling Customer Discovery Needs Assessment Product Demonstrations Digital Design Leap Project Coordination Contract Management Customer Lifecycle Management Microsoft 365 Google Workspace Zoom Slack Excel WhatsApp

Client Relationship Sales Manager

Walnut Creek Toyota Management

Sep 2024 - Mar 2025 (6 months)

Coached a team of 8 client-facing representatives to improve communication, consistency, and customer experience. Managed customer escalations with cross-functional stakeholders and guided customers through financing and documentation while ensuring regulatory compliance and transparency.

Customer Success Team Coaching Customer Onboarding Customer Escalation Cross Functional Collaboration Regulatory Compliance Process Improvement

Automotive Sales Consultant / Finance Support

Walnut Creek Toyota

Sep 2024 - Feb 2025 (5 months)

Managed customer relationships, sales opportunities, and transaction processes while providing additional support with financing, contracts, and customer education. Recognized for exceptional follow-up performance, customer communication, and ability to manage complex customer situations.

Customer Relationship Management CRM Management Pipeline Management Consultative Selling Customer Education Finance Support Contract Management Team Support Microsoft 365 Google Workspace Zoom Slack Excel WhatsApp

Automotive Sales Consultant

Volkswagen of Oakland

Apr 2017 - Aug 2024 (7 years 4 months)

Managed a high-volume customer portfolio and owned the complete customer journey from initial inquiry through purchase, delivery, and long-term relationship management. Recognized as a top-performing consultant through consistent revenue generation, customer retention, and exceptional customer satisfaction.

Sales Consultant (Customer Experience)

Volkswagen of Oakland

Apr 2017 - Aug 2024 (7 years 4 months)

Managed 60+ active customer relationships through the complete customer lifecycle from inquiry through consultation, negotiation, delivery, and long-term relationship management. Ranked in the Top 5% of performers for five consecutive years and partnered with finance, service, management, and operations to coordinate complex customer transactions while maintaining accurate CRM and follow-up activi