I am seeking a fully remote role in operations, compliance, trust and safety, quality, verification, or customer operations. I value clear communication, sound judgment, ownership, and process improvement. Long-term flexibility to work from Egypt through a compliant employment arrangement is essential.
Open to opportunities
Brandon Davis
@brandondavis3
Operations and compliance professional with Google experience in verification, quality, policy review, and complex customer support.
United StatesWhat I'm looking for
I am an operations and customer support professional with experience in policy interpretation, compliance review, business verification, quality auditing, and complex issue resolution.
In my current role at Google Operations Center, I support Google Business Profile operations and serve as a subject matter expert in verification, auditing, and policy compliance. I work directly with business owners, evaluate cases against detailed policies, document decisions, manage escalations, and make real-time judgment calls. I have maintained 100% quality scores, earned recognition as a top performer, and been trusted to support colleagues with difficult cases and process questions.
My background also includes technical support, peer training, education, workflow management, and AI-assisted troubleshooting. I am strongest in roles where accuracy, sound judgment, clear communication, and personal accountability matter.
I am seeking a fully remote role in operations, trust and safety, compliance, verification, quality, customer operations, account operations, or process improvement. I bring a calm, disciplined approach and take responsibility for getting decisions right.
Experience
Work history, roles, and key accomplishments
Current
Founded and operate a mobile notary service serving Shelby, Tipton, and Fayette Counties in Tennessee. I provide convenient, professional notarization services by traveling directly to clients at homes, offices, hospitals, nursing homes, care facilities, and other agreed-upon locations.
Services include acknowledgments, jurats, affidavits, sworn statements, powers of attorney, advance directives
Current
Customer Advocate Senior Associate, Google Business Profile
Sep 2024 - Present (1 year 11 months)
Certified Google Business Profile Specialist and designated Back-up Subject Matter Expert (SME) — the team's
go-to resource for complex GBP scenarios, policy decisions, and advanced tasks including business
profile unverification, with colleagues escalating difficult cases for direction and guidance.
Develop and execute local SEO strategies for a portfolio of service-area business clients — condu
GC
Current
Customer Advocate Senior Associate
Google Operations Center
Sep 2024 - Present (1 year 11 months)
Certified Google Business Profile Specialist and designated back-up SME for complex GBP scenarios, policy decisions, and advanced tasks including business profile unverification. Developed and executed local SEO strategies using NAP auditing, citation analysis, category optimization, and listing health reviews, leveraging AI-powered tools to improve resolution efficiency and maintain quality.
Managed multichannel client relationships across a SaaS platform portfolio — serving as the primary
point of contact for account continuity, technical issue resolution, and performance review across phone,
email, chat, and web channels.
Maintained 100% quality evaluation scores throughout tenure by delivering accurate, thorough, and
timely account management across a high-volume, deadline-driven
LR
Logistics & Operations Roles
Logistics & Operations Roles
Jan 2014 - Jun 2020 (6 years 5 months)
Managed transportation and logistics operations, including cross-stakeholder communication, conflict resolution, and day-to-day coordination for teams of up to 150 people.
Managed teams of up to 150 people across transportation and logistics operations. Responsible for cross-stakeholder communication, conflict resolution, and day-to-day coordination.
Education
Degrees, certifications, and relevant coursework
CC
Canadian Business College
Diploma, Network Engineering
A+
CCNA
MCSE
Microsoft Office
Microsoft Office 365 Messaging
Microsoft Windows Server
Azure AD
UNIX/LINUX
University of Memphis
Bachelor of Arts, History
Earned a Bachelor of Arts (B.A.) degree in History.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Website
bjdnotary.comSalary expectations
60k-80k USD
Social media
Job categories
Skills
Notary FunctionsNotary Signing AgentGoogle Business ProfileGoogle Maps RankingLocal SEOSEONAP AuditsCitation AnalysisGoogle WorkspaceOffice 365SalesforceCustomer ServiceTechnical SupportTroubleshootingMultichannel SupportSaaSAIGenerative AIMultimodal AIAI Powered ToolsChatGptEmailChatProblem SolvingSocial CommunicationData EntryWindowsMicrosoft Office 365Google MapsClaudeCompliance
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