TRTommy Reginal
@tommyreginal
Experienced business operations professional with a focus on quality and integrity.
United StatesWhat I'm looking for
I am a dedicated professional with over 3.5 years of experience in Business Integrity Operations, where I have consistently demonstrated my problem-solving skills to deliver exceptional value to clients. My commitment to maintaining a quality standard above 90% each week speaks to my dedication and work ethic. Prior to my current role, I worked in medical claims, assisting veterans with healthcare access, which has deepened my understanding of the importance of quality service in sensitive industries.
In my current position as an Account Associate at VXI Global Solutions, I manage a high volume of inbound calls, guiding customers through troubleshooting processes with empathy and expertise. My previous experience as a Trust & Safety Review Agent at Accenture Flex involved reviewing content for a Fortune Global 500 company, where I honed my analytical skills and contributed to optimizing algorithms for identifying fraudulent accounts. My diverse background in leadership roles within the restaurant industry has further equipped me with the skills necessary to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Account Associate
VXI Global Solutions
Feb 2024 - Present (1 year 3 months)
Guided customers through troubleshooting and issue resolution via inbound calls, averaging 40-50 calls daily. Dispatched LG Certified Technicians and educated customers on product features, functionality, and proper maintenance.
Trust & Safety Review Agent- Business Integrity Investigations
Accenture Flex
Sep 2020 - Present (4 years 8 months)
Reviewed content for intellectual property violations for a Fortune Global 500 company. Investigated and assessed authenticity of account ownership, optimizing algorithms to identify fraudulent accounts.
Content Review Agent
Accenture Flex
Jan 2020 - Present (5 years 4 months)
Researched and coached businesses' social media accounts and advertisements to ensure compliance with policy standards. Responded to user inquiries regarding accounts and paid advertisements through various communication channels.
Medical Claims Specialist
VA Financial Service Center
Feb 2016 - Present (9 years 3 months)
Authorized approximately 200 medical claims per day, accurately implementing diagnosis codes from Current Procedural Terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS). Processed returned, denied, or paid claims efficiently.
White Glove Concierge Services
Harte-Hanks/Samsung
Aug 2015 - Present (9 years 9 months)
Assisted high-profile clients with orders, account questions, billing, and other inquiries through outbound and inbound calls. Demonstrated excellent communication skills in all client interactions.
Assistant Manager/Corporate Trainer
Bass Pro Shops
Mar 2006 - Present (19 years 2 months)
Promoted to Corporate Trainer, successfully contributing to the opening of the Memphis Pyramid location, which generated significant revenue. Delegated duties to a staff of 45-50 employees while consistently achieving daily sales goals and facilitating higher management duties in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
TUTulane University
Bachelor of Science, Digital Design
Grade: 3.1 GPA
Pursued a Bachelor of Science in Digital Design. Expected to graduate in 2015 with a 3.1 GPA.
Wingfield High School
High School Diploma, General Studies
Grade: 3.4 GPA
Completed high school education and earned a High School Diploma. Achieved a 3.4 GPA during the course of study.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Tommy?
You can contact Tommy and 90k+ other talented remote workers on Himalayas.
Message TommyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
