Open to opportunities

Elizabeth Overstreet

@elizabethoverstreet

Message

Customer service and technical support professional with a decade of experience resolving complex consumer issues.

United States

Message

What I'm looking for

I seek a role where I can apply technical support and customer service expertise, contribute to process improvements, and grow in digital operations within a collaborative culture.

I am a dedicated customer service and technical support professional with over a decade of experience translating technical concepts into user-friendly solutions and maintaining high satisfaction ratings.

I have led operations in both remote and in-person environments, managing sensitive documentation, account logistics, and data-driven strategies to ensure brand compliance and customer retention.

I have founded and managed digital services and media strategies, overseeing community engagement, SEO initiatives, and client project management while delivering measurable improvements in customer experience.

I continually develop my skills through professional certificates in digital marketing and social media marketing and seek roles where I can apply technical troubleshooting, communications, and operations expertise to drive customer success.

Experience

Work history, roles, and key accomplishments

Current

Founder, EO Gig Services

Current

EO Gig Services

Nov 2025 - Present (3 months)

Architects professional digital solutions and career services, consulting clients to translate complex histories into high‑impact documentation and developing community engagement strategies for local job seekers.

Consulting Career Services Community Engagement Content Strategy Copywriting Project Management Client Relations

Driver / Independent Contractor

Lyft

Apr 2019 - Jul 2024 (5 years 3 months)

Maintained a top-tier driver rating by delivering consistent professional communication and high-tier customer service while independently managing scheduling, financial tracking, and vehicle maintenance.

Customer Service Logistics Scheduling Vehicle maintenance Communication Time Management

Anywhere Expert / Tech Coach

Asurion

Oct 2017 - Jun 2019 (1 year 8 months)

Provided advanced technical support and troubleshooting for consumer electronics, simplifying complex issues into user‑friendly solutions and improving customer satisfaction metrics.

Technical Support Troubleshooting Customer Satisfaction Communication Remote Support CRM

Ad Evaluator

Leapforce (Appen)

Jul 2017 - Jul 2018 (1 year)

Analyzed search engine and social media advertisements for accuracy and usefulness, providing feedback to improve algorithm performance and ad quality.

Data Annotation Attention To Detail Reporting Quality Assurance

Total Case Specialist

Agero

Nov 2012 - Oct 2017 (4 years 11 months)

Resolved high‑level consumer escalations for Toyota Consumer Affairs as primary liaison, managing sensitive legal documentation and data to ensure brand compliance and maximize retention.

Escalation Management Customer Retention & Compliance Documentation Management Liaison Conflict Resolution

Owner / Digital Media Strategist

Social Lava Media Management

Mar 2015 - Oct 2016 (1 year 7 months)

Directed agency operations including client project management, bookkeeping, and SEO execution to build engaged online communities and long‑term brand loyalty for small businesses.