At Able Glass, I manage customer calls, scheduling, and service requests while coordinating daily workflows for technicians. I also prepare quotes and maintain project documentation.
At Cognizant at Google, I documented troubleshooting and customer interactions, used CRM systems to track and resolve issues, and analyzed customer trends.
I conducted and developed training for 80 agents on new workflows, process changes, and product rollouts. I also worked cross-functionally to address customer inquiries and improve processes.
At Aceolution at Google, I led a team of 5–7 field associates on Google Maps data collection projects. I coordinated fieldwork, trained team members on protocols, and prepared reports on activities and findings.
