Diamond Davis
@diamonddavis
Customer service and compliance professional with 18 years supporting clients remotely.
What I'm looking for
I am a dedicated customer service and compliance professional with 18 years of experience supporting clients, managing confidential documentation, and delivering high-quality service. I balance efficiency with empathy while streamlining workflows and adapting to new technologies.
My background includes roles as a Notary Public/Signing Agent, Helpdesk Analyst, and Contract Analyst where I consistently ensured accuracy, compliance, and timely client communication. I have training and certifications that include a Notary Public Commission (State of Tennessee) and the Google Data Analytics Professional Certificate.
I have a proven record of handling compliance-based documentation, conducting data entry and process improvements, and collaborating across departments to maintain regulatory standards. I was recognized for attention to detail, swift problem resolution, and for training or supervising team members on compliance standards.
I am seeking a remote, tech-friendly role where I can apply my customer care expertise and continue growing in digital systems and data-driven environments.
Experience
Work history, roles, and key accomplishments
Notary Public / Signing Agent
Bless Notary Service
Jan 2014 - Present (12 years)
NNA-certified loan signing agent delivering accurate, compliant notarizations and client support since 2014; trained and supervised team members and maintained high client satisfaction through responsive service.
Contract Analyst
HealthSpring
Sep 2020 - Dec 2020 (3 months)
Reviewed contracts and verified data integrity to ensure accurate submissions and supported compliance workflows that reduced audit risk under strict deadlines.
Helpdesk Analyst
Akzo Nobel
Jan 2019 - Dec 2020 (1 year 11 months)
Provided customer support and compliance-based documentation, resolving inquiries professionally and collaborating across departments to maintain regulatory standards.
Education
Degrees, certifications, and relevant coursework
Coursera / Google
Professional Certificate, Data Analytics
2023 - 2023
Completed the Google Data Analytics Professional Certificate via Coursera in 2023, covering data analysis tools and practices for entry-level analytics roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
blessnotaryserv.comJob categories
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