brandon barnes

Provided excellent customer service and monitored CCTV camera systems, accurately documenting activities in daily reports. Directed and facilitated 5 guards for hourly tours to maintain a safe environment for clients, utilizing email and radio for communication with clients and law enforcement.

Managed escalations via phone and email 24/7 through strategic leadership, overseeing multiple crew types including employees and service partners. Conducted comprehensive audits of facilities, utilized CRM/ERP tools for documentation, and managed procurement processes and strategic negotiations to maintain profit margins and quality control.

Managed a high volume of incoming work orders efficiently, collaborating with managers and team members on problem resolution. Provided excellent customer service by answering inquiries, making suggestions, and inputting data into computer systems to track and follow up on requests.

Performed unarmed security officer duties, adhering to Allied Universal's standard procedures and conducting shift patrols. Promptly responded to security violations and emergency calls, monitoring 200-600 visitors daily and verifying identifications at entry points.

Generated and dispatched alternative service providers when existing coverage was exhausted, and led generation for new qualified service providers to expand the network. Managed multiple facilities projects simultaneously, ensuring client satisfaction and providing outstanding customer service to service center associates and providers.

Delivered excellent customer service via phone, demonstrating strong oral and written communication skills. Performed various tasks including password resets, insurance enrollment, account unlocks, and provided floor support, utilizing consumer log systems like CRM, SISCO, KRONOS, and IBM.

Provided valuable information regarding store products, managed restocking and manual merchandising, and handled cash drawers. Maintained 100% customer satisfaction, coached associates on monthly quotas, and collaborated with other department heads to promote increased product sales.

Stocked and restocked merchandise, managed sales transactions using a POS system, and maintained a clean and well-maintained facility. Contributed to the overall presentation and operational efficiency of the store.

Provided excellent customer service, assisted customers with merchandise, and was responsible for arranging clothing and remerchandising. Maintained a positive attitude and ensured the cleanliness of the store floors.

Mentored children in the after-school program, assisting them with homework completion and arts and crafts activities. Distributed snacks to children and contributed to a supportive learning environment.

Worked daily with children from various states, assisting in activities such as sports, arts and crafts, and archery. Accompanied groups on nature walks and hikes, and ensured campers maintained cabins during daily cleaning duties.

Completed a Bachelor's degree in Business, gaining foundational knowledge in various business principles and practices. Developed skills relevant to management, operations, and strategic planning.