Open to opportunities

Gary Molopo

@garymolopo

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Motivated IT engineer with extensive desktop support experience.

South Africa

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and offers opportunities to tackle challenging IT problems.

I am a dedicated IT Engineer with over five years of experience in desktop support and technical assistance. My journey in the IT field has equipped me with exceptional skills in troubleshooting hardware, software, and network issues. I pride myself on my ability to communicate effectively, ensuring that users receive the support they need promptly and efficiently.

Throughout my career, I have worked in various roles, including Helpdesk Support and IT Support Engineer, where I have honed my skills in user management, network connectivity, and product support for Microsoft 365 applications. My technical expertise extends to managing devices using Intune, resolving connectivity issues, and providing remote desktop access to users. I am committed to continuous learning, currently pursuing my CCNA certification, which reflects my passion for staying updated with the latest technologies.

Experience

Work history, roles, and key accomplishments

Current

Helpdesk Support

Current

MyITCrew

Jan 2024 - Present (1 year 6 months)

Provided comprehensive technical assistance, resolving issues related to desktop computers, software, hardware, peripherals, and network connectivity. Managed user accounts, permissions, and network devices, ensuring smooth IT operations.

Active Directory Sonicwall Netextender Auvik Intune SNMP

IT Support Engineer

ASG Computers

Jan 2023 - Present (2 years 6 months)

Delivered first-line support for workstation hardware and software issues, including peripherals and user access to Windows Servers. Resolved connectivity solutions for Fibre and LTE, and troubleshooted networking issues.

Workstation Software Windows Server TCP IP Office 365 Active Directory Wired Wireless Networking

IT Technician

ATD Alliance

Jan 2021 - Present (4 years 6 months)

Managed Cat5e and Fibre cable routing, installed and configured Ubiquiti access points, and performed printer setup and maintenance. Developed websites using ReactJS, Material UI, and Bootstrap, and configured access control devices.

Cat 5 ReactJS Material UI Bootstrap Access Control TeamViewer

IT Internship

Wipro Ltd

Jan 2019 - Present (6 years 6 months)

Gained foundational experience in IT operations, focusing on unit testing, cloud platforms, and programming. Supported various IT projects and learned about network protocols and server management.

Unit Testing Selenium TestNG Microsoft Azure AWS Java Oracle SQL

IT Intern

Focaltek

Jan 2018 - Present (7 years 6 months)

Assisted with web application development using PHP, HTML5, CSS, and JavaScript. Supported Microsoft 365 environments and gained practical experience with Visual Studio.

PHP HTML5 CSS Java JavaScript Visual Studio

Education

Degrees, certifications, and relevant coursework

Cisco Networking Academy

Certificate, Networking

Activities and societies: Cybersecurity Pathway, Cyber Threat Management, Network Defence, Endpoint Security, Networking Devices and Initial Configuration, Networking Basics, Introduction to Cybersecurity

Studied various aspects of cybersecurity including cyber threat management, network defense, and endpoint security. Gained knowledge in networking basics, device configuration, and an introduction to cybersecurity principles.

Microsoft

Certificate, Cloud Computing

Completed the AZ900 - Azure Fundamentals certification, demonstrating foundational knowledge of Microsoft Azure cloud services. This included understanding core Azure services, pricing, and support.

Vaal University of Technology

National Diploma, Information Technology

Focused on a comprehensive IT curriculum, including software development, networking, and business analysis. Developed skills essential for various roles within the information technology sector.

Sir Pierre Van Ryneveld High

NSC, General Studies

Completed secondary education with a focus on core academic subjects. Studied Mathematics, Physical Science, and Computer Applications Technology, building a foundation in analytical and technical skills.