Open to opportunities

Braiden Overly

@braidenoverly

Message

Operations leader with military discipline, client-focused and cash-handling expertise.

United States

Message

What I'm looking for

I am seeking operations or client-facing roles where I can apply disciplined leadership, cash-handling and financial skills, improve processes, and deliver dependable customer experiences in a collaborative environment.

I am an operations-focused leader with experience managing teams, high-pressure missions, and client relationships across military and civilian roles. I have led more than 110 Airmen in the U.S. Air Force and consistently delivered reliable results where mistakes were not an option.

My background includes financial advisement as an independent life insurance broker, hands-on route and service management in pest control, and front-line emergency communications as a 911 dispatch/radio operator. I combine financial literacy with operational rigor and a focus on customer experience.

I have practical leadership experience in hiring, training, scheduling, inspections, and readiness management, and I bring a calm, clear decision-making style to conflict resolution and high-pressure situations. I am certified in Life, Accident & Health insurance and hold multiple emergency response and rescue certifications.

I seek roles that leverage my operations management, client relationship management, and banking/cash-handling skills to improve processes, strengthen teams, and deliver dependable customer outcomes.

Experience

Work history, roles, and key accomplishments

Pest Control Technician

Hometeam Pest Management

Managed daily service routes, implemented treatment plans, resolved customer issues, and communicated procedures clearly to ensure customer satisfaction.

Route Planning Customer Communications Problem Solving Time Management Documentation

Store Manager

Tom's Main Street Ice Cream

Managed store operations including cash handling, staff scheduling, and customer experience, improving day-to-day reliability and service quality.

retail management Cash Handling Scheduling Customer Service Team Leadership Inventory Control

Retail Merchandiser

SAS Retail Services

Executed product resets, organized store aisles, maintained inventory accuracy, and communicated stock shortages to regional teams to optimize merchandising.

Merchandising Inventory Management Communication Attention To Detail Time Management

Independent Life Insurance Broker

Symmetry Financial Group

Advised clients on life, accident, and health insurance solutions, built and maintained client relationships, and hired and trained staff to scale sales operations.

Client Relationship Management Insurance Sales Training Prospecting Customer Service Compliance

911 Dispatch / Radio Operator

Okaloosa County Sheriff's Office

Relayed critical information to Fire, EMS, and Law Enforcement, managed emergency coverage, and coordinated responses with precision under urgent conditions.

Emergency Coordination Stress Management Multitasking

EC Manager / Lead MTLA

United States Air Force

Led and coordinated 110+ Airmen, managed scheduling, readiness, inspections, and Sentry Duty operations, and ensured operational reliability under high-pressure conditions.

Leadership Operations Management Scheduling Crisis Management Team Coordination Communication