Open to opportunities

Brad Thomas

@bradthomas

Message

Results-driven manager with experience in integrations and customer success.

United States

Message

What I'm looking for

Seeking a challenging role that leverages my experience in integrations and customer success to drive results and improve processes.

As a seasoned manager with a strong background in integrations and customer success, I have a proven track record of driving results and improving processes. With experience in leading high-performing teams and streamlining workflows, I excel at finding innovative solutions to complex problems. My expertise in onboarding and integration, as well as my ability to collaborate across departments, has allowed me to make significant contributions to my previous organizations.

Throughout my career, I have demonstrated a strong ability to prioritize and manage multiple projects simultaneously, while maintaining a focus on compliance and regulatory requirements. My experience in training and development has also enabled me to create comprehensive programs that drive results and improve overall performance.

With a strong educational background in International Studies and a minor in Spanish, I bring a unique perspective to my work and am well-equipped to navigate complex global environments.

Experience

Work history, roles, and key accomplishments

Current

Manager, Integrations

Current

Bread Financial

Jul 2021 - Present (3 years 11 months)

Led a team of Integration Managers to onboard and integrate merchants, enhancing workflows and increasing capacity significantly. Developed a robust tracking system for onboarding metrics and collaborated across departments to ensure compliance. Managed technical documentation and delivered training programs for associates.

Team Leadership Onboarding Workflow Optimization Compliance Management Technical Documentation Training Development Metrics Project Management System Design

Director of Implementations

Clyde

Jan 2021 - Jul 2021 (6 months)

Built and maintained the implementation process from sales to customer success handoff. Hired and trained a team of consultants and engineers, acted as the primary contact for enterprise implementations, and optimized processes based on merchant feedback.

Implementation Management Team Building Project Management Process Optimization Customer Feedback Analysis Salesforce Asana Training Communication Strategic Planning

Senior Customer Success Manager

Clyde

Sep 2020 - Jan 2021 (4 months)

Served as the key contact for enterprise accounts, providing strategic recommendations and ensuring compliance with program management requirements. Collaborated with onboarding teams to facilitate efficient merchant launches.

Customer Success Account Management Compliance Onboarding Relationship Building Communication Problem Solving

Senior Strategic Customer Success Manager

Triptease

Nov 2018 - Apr 2020 (1 year 5 months)

Managed relationships with enterprise-level accounts, providing performance reviews and identifying upsell opportunities. Developed customer onboarding processes and collaborated with internal teams to address customer needs.

Customer Relationship Management Performance Reviews Upselling Onboarding Team Collaboration Key Performance Indicators Strategic Planning Account Expansion Client Engagement

Assistant Market Manager

Agoda

Oct 2015 - Jul 2016 (9 months)

Managed over 150 accounts in NYC, negotiating agreements and implementing outreach systems. Consistently met KPIs for pricing and availability while maintaining property profiles and partner relationships.

Account Management Negotiation KPIs Partnering Pricing Strategy Market Analysis Relationship Management Communication Performance Monitoring

Associate Market Manager

Jetsetter

Jul 2013 - Oct 2015 (2 years 3 months)

Oversaw 200 accounts in Southern California, achieving margin and promotion goals. Analyzed market demand and prospected new accounts, successfully converting a significant percentage.