Lilian Gaaitsiwe
@liliangaaitsiwe
Dedicated Customer Support Specialist with a strong communication background.
What I'm looking for
I am a dedicated Customer Support Specialist with a strong background in public relations and communications. My experience has equipped me with the skills to engage effectively with customers, resolve inquiries efficiently, and enhance user experiences. I thrive in collaborative environments, working with cross-functional teams to drive service improvements and strategic initiatives.
Throughout my career, I have demonstrated my ability to adapt and self-motivate, seeking to contribute to dynamic, fully remote companies. My previous roles, including a Temporary Public Affairs Officer at the Civil Aviation Authority of Botswana and a Call Center Agent at Orinoco Call Center, have honed my skills in managing corporate image, enhancing public awareness, and providing quality customer assistance across various channels.
Experience
Work history, roles, and key accomplishments
Public Affairs Officer
Civil Aviation Authority of Botswana
Sep 2015 - Dec 2016 (1 year 3 months)
Assisted in implementing public affairs strategic plans and disseminated information on CAAB services to stakeholders. Managed corporate image and branding initiatives while coordinating corporate social events to foster community engagement.
Call Center Agent
Orinoco Call Center / Mascom Wireless
Apr 2012 - Dec 2012 (8 months)
Provided quality assistance to customers via phone, email, and chat. Maintained data integrity and collaborated with supervisors to address outstanding issues, enhancing service satisfaction.
Public Relations Officer
Limkokwing Entrepreneurial Acceleration Platform (LEAP)
May 2010 - Jul 2010 (2 months)
Managed publicity and media relations, preparing brochures and press releases to enhance organizational visibility.
Education
Degrees, certifications, and relevant coursework
Limkokwing University of Creative Technology
Bachelor of Arts (Hons), Professional Communication
2010 - 2014
Completed a BA (Hons) Degree in Professional Communication, focusing on various aspects of communication strategies and public relations.
Limkokwing University of Creative Technology
Associate Degree, Public Relations
2010 - 2010
Earned an Associate Degree in Public Relations, emphasizing the principles and practices of effective communication in public contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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