At Takem International, I handled day-to-day IT support from the first report through resolution, restoring access and connectivity and troubleshooting application issues.
I worked recurring problems toward their underlying cause, kept the company website and online systems running, and followed escalations through closure.
Through Made by Joseph, my independent practice, I build, deploy, and support websites and web applications for small-business clients. I built a courier operations application with role-based permissions and offline data capture, and a loan management console with an editable permission matrix and an audit log.
I diagnose client-reported issues after launch and test changes before release. I’ve completed the Google IT Support and Google Cybersecurity certificates, and I’m working toward CompTIA Security+ and Network+.
