At GoDaddy, I served as a Technical Support Specialist III / Tier 3 Escalations, diagnosing website downtime, database connection failures, and server timeouts for enterprise and e-commerce clients. I resolved complex DNS routing and email authentication issues, and isolated WordPress and WooCommerce breakdowns.
As a SWAT / Subject Matter Expert & Website Specialist II, I triaged critical site outages, compromised accounts, and security and SSL errors. I also coached Tier 1 and Tier 2 specialists and authored internal Knowledge Base documentation and SOPs.
Earlier, as a Website Specialist I, I handled website, hosting, and domain configuration requests and guided business owners through CMS onboarding, domain registration, SSL setup, and email configuration. I partnered with systems engineering and product architecture teams to reproduce bugs and document root causes in Jira.
