AHAysun Huseynova
@aysunhuseynova
Experienced IT Support Specialist and Web Developer focused on user experience.
United StatesWhat I'm looking for
I am an experienced IT Support Specialist and Web Developer with a strong background in troubleshooting, network security, and client-focused service. Currently, I am seeking a Technical Support Engineer role where I can leverage my skills to provide reliable IT support and enhance user experience. My recent experience at J&P Timepieces involved onboarding and offboarding users in Azure Active Directory, managing Office 365 accounts, and resolving complex technical issues related to hardware and software.
In my previous role at Green Heron Strategy LLC, I provided excellent customer service by addressing inquiries and resolving technical issues. I also played a key role in administering and maintaining Active Directory and Exchange accounts, while enhancing website security through routine audits. My educational background in Computer Information Systems has equipped me with the necessary skills to design and develop websites, manage digital marketing campaigns, and streamline customer relations through CRM integration.
Experience
Work history, roles, and key accomplishments
IT Support & Web Developer
J&P Timepieces
Sep 2023 - Present (1 year 8 months)
Provided IT support by onboarding and offboarding users in Azure Active Directory, managing Office 365 accounts, and troubleshooting technical issues related to hardware, software, and network connectivity. Enhanced digital security through routine audits and strengthened website security.
IT Support & Web Developer
Green Heron Strategy LLC
Dec 2022 - Present (2 years 5 months)
Delivered exceptional customer service by resolving technical issues via phone and email. Managed Active Directory and Office 365 accounts, and developed the company website, improving site speed and user engagement significantly.
Information Systems and Web Developer
Infinity Laser Spa
Mar 2023 - Jun 2023 (3 months)
Rebuilt the company’s website to improve functionality and user experience, leading to a significant boost in customer engagement. Integrated a CRM system to streamline customer relations and managed digital marketing campaigns.
Education
Degrees, certifications, and relevant coursework
MCMonroe College
Bachelor of Science, Computer Information Systems
2023 - 2023
Rebuilt the company’s website, improving functionality and enhancing user experience, leading to a 45% boost in customer engagement. Integrated a CRM system that streamlined customer relations, increasing customer retention by 25%. Managed digital marketing campaigns, resulting in a 40% increase in website traffic. Developed a custom Cost Breakdown app, significantly reducing time spent on expense
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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