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Borys Diachok

@borysdiachok

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Technical Support Specialist skilled in troubleshooting and IT support.

Zimbabwe

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to work with innovative technologies in a supportive environment.

I am a dedicated Technical Support Specialist with a strong background in providing IT support for both hardware and software issues. My experience spans across various corporate environments, where I have successfully managed user onboarding, resolved technical issues, and maintained IT inventory records. I thrive in fast-paced settings, ensuring minimal downtime for end users while delivering exceptional service.

Currently, I am enhancing my skills at MB Solutions Group, where I provide comprehensive technical support and collaborate with cross-functional teams to implement new technologies. My educational background in Computer Science and Software Engineering, combined with a UX Design Professional Certificate, equips me with a unique perspective on user experience and technical problem-solving. I am passionate about continuous learning and am eager to contribute my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

MB Solutions Group

Sep 2023 - Present (1 year 10 months)

Provided technical support for hardware, software, and network-related issues to end-users, ensuring minimal downtime. Managed user onboarding/offboarding, including account setup and access permissions, and maintained IT inventory records. Utilized helpdesk and remote support tools to efficiently resolve tickets and supported conference room A/V setups.

Software Configuration Help Desk Support Troubleshooting MS Office Windows OS Active Directory Ticketing Systems

Accounting Intern

MTax Global

Jan 2024 - Mar 2024 (2 months)

Assisted in tax filing and ensured regulatory compliance, maintaining financial records and performing bookkeeping tasks. Conducted data entry, account reconciliation, and financial data analysis using Excel and MS Office tools, including pivot tables. Supported audits and prepared necessary documentation.

MS Office Excel Data Entry Account Reconciliation Financial Analysis Bookkeeping Tax Preparation

Education

Degrees, certifications, and relevant coursework

Borough of Manhattan Community College

Associate of Science, Computer Science

Pursued an Associate of Science degree focusing on core computer science principles. Gained foundational knowledge in programming, data structures, and algorithms.