Bryce Dyer
@brycedyer
I manage telecommunications field operations, technician performance, dispatch, and customer issue resolution.
United StatesWhat I'm looking for
At Pratt Communications, I manage COX markets across Las Vegas, Arizona, Virginia, and Orange County, auditing 120 technicians, dispatch operations, schedules, quality, production reporting, billing, and timecards. I assign technician routes through TOA and ICOMS, lead new-hire orientation and field training, and resolve customer escalations, damage claims, and maintenance tap issues.
I've also supervised underground utility locating for Southwest Gas, NV Energy, and Century Link, trained field staff on locating and hazards, and managed warehouse delivery, fleet, safety, recruiting, payroll, and routing operations. I bring a service-focused, detail-oriented approach to process improvement, compliance, and successful operational results.
Experience
Work history, roles, and key accomplishments
Manager
Pratt Communications
Jan 2012 - Present (14 years 7 months)
Manage and audit 120 technicians, schedules, quality of work, and dispatch operations across multiple markets. Lead new hire orientation, assign daily routes, and resolve customer escalations.
Education
Degrees, certifications, and relevant coursework
Bryce hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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