Courtney Blackwell
@courtneyblackwell
Operations leader and transportation supervisor who improves quality, logistics, and remote teams.
United StatesWhat I'm looking for
I’m a reliable operations and transportation supervisor with over 15 years of experience leading teams of 10 to 45 people, including fully remote environments. I’m trusted for managing multiple priorities while motivating teams to successfully complete production goals.
In my current role as a Transportation Lane Manager, I take complete ownership of freight by creating and tracking orders and managing shipments from inception to delivery. I serve as a single point of contact for client interactions, troubleshoot shipment issues, and use TMS and reporting tools to track performance and maintain execution.
Earlier, I supervised manufacturing/light industrial quality as a Quality Supervisor III and led remote teams in operations and customer service, including evaluating performance, administering coaching and progressive discipline, and improving processes. I’ve also supported telecommunications projects and carrier strategy as an analyst and service management leader, bringing a disciplined, systems-focused approach to quality, logistics, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Operations Lane Manager
Private Fleet Backhaul
Jun 2024 - Present (2 years 2 months)
Owned freight operations by creating and tracking orders and managing shipments from inception to delivery. Acted as the single point of contact for clients, troubleshooting issues using TMS and reporting tools.
Quality Supervisor III
MS Companies
Mar 2023 - Jun 2024 (1 year 3 months)
Supervised and managed employees in a manufacturing/light industrial environment, maintaining quality by monitoring process control points, equipment, and personnel. Compiled and analyzed production records, supported production planning and scheduling, and trained employees to maintain customer satisfaction.
Supervised and developed 15 direct reports while overseeing daily operations to ensure quality standards, deadlines, and proper procedures. Managed schedules and timecards, delivered weekly metrics discussions, and coached staff using performance appraisals and progressive discipline.
Call Center Supervisor
Sitel
Jun 2019 - Oct 2020 (1 year 4 months)
Provided regular updates to executive leadership on call center metrics by communicating consistency problems and production deficiencies. Collaborated on training improvements and supported creation and maintenance of quality training while enforcing contact center expectations.
Transportation Supervisor
Carter Logistics
Feb 2017 - May 2019 (2 years 3 months)
Owned freight by creating and tracking orders and managing shipment lifecycles from inception to delivery, serving as a single point of contact for clients. Supervised transportation specialists and customer service during shift, handled escalations, and managed load booking/tracking using TMW, DAT, and Mercury Gate.
Sr. Telecom Analyst
180 Solutions
Nov 2016 - Sep 2018 (1 year 10 months)
Served as an analyst and project manager, managing telecommunications project lifecycles from inception to delivery for various clients. Performed telecom business analysis including renewals support, telecom invoice review, and work with carrier portals and Move/Add/Change orders.
Voice and Data Service Manager - CaaS
Interactive Intelligence
May 2014 - Nov 2016 (2 years 6 months)
Owned and defined carrier strategy and direction as part of the Global Voice and Data Service Management team. Managed end-to-end network project delivery, troubleshot network and carrier issues, maintained carrier relationships (including contract negotiation and renewals), and used ServiceNow to manage circuit and IP information.
Education
Degrees, certifications, and relevant coursework
Cazenovia High School
Regents Diploma
Earned a Regents Diploma from Cazenovia High School.
Syracuse University
Business Administration
Studied Business Administration at Syracuse University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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