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Boris Mbah

@borismbah

Experienced senior waiter focused on customer safety, hygiene, and exceptional hospitality.

Cameroon
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What I'm looking for

I seek a senior hospitality role where I can improve customer safety, hygiene and food safety, lead service teams, and deliver exceptional guest experiences in fast-paced environments.

I am a hospitality professional with progressive experience as a Senior Waiter across major Dubai properties, delivering high standards in guest safety, hygiene and customer comfort while leading service teams and managing shift handovers. I consistently drive guest satisfaction through attentive service, complaint resolution and suggestive selling that supports outlet performance.

I combine formal hospitality training (WSET Level 2, Moet Hennessy spirits and champagne training, Certificate III in Hospitality) with hands-on skills in beverage service, food safety and kitchen equipment procedures, and I thrive in high-pressure, guest-focused environments where clear communication and professionalism matter.

Experience

Work history, roles, and key accomplishments

FJ

Senior Waiter

Five Palm Jumeirah

Jul 2021 - Sep 2022 (1 year 2 months)

Led dining service as Senior Waiter, maintained guest satisfaction through proactive service and complaint resolution, and drove repeat recommendations.

DS

Senior Waiter

DoubleTree by Hilton Marjan Island Resort & Spa

Oct 2017 - Sep 2021 (3 years 11 months)

Managed restaurant setup and enforced food safety and hygiene standards, ensuring consistent service quality and proper shift handovers.

Education

Degrees, certifications, and relevant coursework

WSET (Wine & Spirit Education Trust) logoWT

WSET (Wine & Spirit Education Trust)

WSET Level 2 Award, Wine and Spirits

Completed WSET Level 2 certification in wines and spirits (May 2022).

Moet Hennessy logoMH

Moet Hennessy

Spirits and Champagne Training, Beverage Training

Completed Moet Hennessy spirits and champagne training in May 2022.

HL

High School (Advanced Level)

Advanced Level Certificate, General Education

Obtained Advanced Level high school certificate in June 2015.

VS

Victoria Catering School

Certificate III in Hospitality, Hospitality

Completed Certificate III in Hospitality at Victoria Catering School.

CT

Cigar Training

Cigar Training, Cigar Service

Completed cigar training focused on service and presentation.

Tech stack

Software and tools used professionally

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Boris Mbah - Senior Waiter - Five Palm Jumeirah | Himalayas