Open to opportunities

Bonolo Kgaphola

@bonolokgaphola

Message

I resolve high-volume financial transactions and customer support issues with accuracy.

South Africa

Message

What I'm looking for

I'm looking for customer operations, financial support, or remote AI operations work where I can use my transaction accuracy, ticketing experience, problem-solving, and ability to deliver reliable support under deadlines.

At Shoprite, I manage high-volume financial services including international money transfers, bill payments, ticketing services, and end-of-day reconciliations.

I've progressed from Store Assistant to Money Market Clerk through consistent performance and accuracy in transaction handling. I resolve complex customer enquiries and complaints independently while maintaining accurate digital transaction records.

Alongside my retail operations work, I support remote AI training projects through data annotation, audio transcription, and output evaluation under strict quality and deadline requirements.

I'm currently completing a Bachelor of Science in Life and Environmental Sciences and have completed a short course in Artificial Intelligence for the 4IR.

Experience

Work history, roles, and key accomplishments

Current

Money Market Clerk

Current

Shoprite

Jan 2024 - Present (2 years 7 months)

Manage high-volume financial services including international money transfers, bill payments, and ticketing services with high accuracy. Resolve complex customer inquiries and complaints independently, maintaining high satisfaction and service metrics.

International Payments Financial Compliance Customer Support Ticketing Problem Solving