Lelethu Kelem
@lelethukelem1
Detail-oriented data annotator skilled in accurate digital data handling.
South AfricaWhat I'm looking for
I am a detail-oriented and adaptable data professional with hands-on experience in data annotation, customer service, and call-centre support. I have annotated and verified text, image, and audio data for AI model training, operated customer-service registers, and delivered phone and live-chat support while maintaining high standards of accuracy and consistency.
I learn new systems quickly and am comfortable using remote tools and digital platforms to meet deadlines and support projects. I bring strong language proficiency, critical thinking, and clear communication to collaborative and remote roles, and I am motivated to contribute to innovative projects while continuing to develop my skills.
Experience
Work history, roles, and key accomplishments
Annotated and verified text, image, and audio data for AI model training, ensuring accuracy and consistency while meeting deadlines on remote platforms.
Call Centre Agent
BPO - Call Lab
Apr 2024 - Apr 2025 (1 year)
Provided customer support via phone and live chat, handled inquiries and issue resolution to ensure positive customer experiences.
Customer Service Cashier
Woolworths
Apr 2022 - Jan 2023 (9 months)
Processed customer transactions and payments at the service desk, maintained friendly service and resolved point-of-sale issues to support store operations.
Education
Degrees, certifications, and relevant coursework
WUWalter Sisulu University
Bachelor's degree, Journalism
2019 - 2021
Grade: 3.8
Activities and societies: Student representative council, soccer player
Completed a National Diploma in Journalism at Walter Sisulu University.
Chief Dumile S.S.S
Matric, Secondary Education
2017 - 2017
Grade: 3.8
Activities and societies: Soccer, Prefect
Completed Matric (high school leaving qualification) at Chief Dumile Senior Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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