I'm currently supporting PT Teraoka Sesakusho Indonesia by administering Microsoft 365, Microsoft Entra ID, Active Directory, Windows Server, VMware, Aruba wireless infrastructure, and endpoint protection across multiple locations.
Previously at PT Wijaya Karya Bangunan Gedung, Tbk, I supported more than 250 users, maintained 99% annual SLA compliance, resolved 10+ tickets daily, and managed over 500 IT assets. I also maintained TCP/IP networks, UniFi and Ruckus wireless infrastructure, FortiGate firewalls, Zabbix monitoring, and data centre colocation facilities.
I work across incident management, service requests, access management, device deployment, networking, endpoint security, SQL Server maintenance, and technical documentation.
With 7+ years in IT support and infrastructure operations, I focus on keeping users productive, systems available, and issues resolved clearly with internal teams and vendors.
