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@okachiodinaka
Multi-faceted administrative professional with strong operational support skills.
I am an experienced administrative professional with a proven track record of supporting executives and teams to enhance operational efficiency. My journey began with a Bachelor's degree in Computer Science from Delta State University, followed by a Master's in Business Computing from the University of Ibadan. Over the years, I have honed my skills in various administrative roles, where I have consistently demonstrated my ability to manage operations effectively and improve internal processes.
In my most recent position as an Operations Agent at TLScontact, I have been responsible for ensuring a seamless visa application process for clients. My role involves meticulous attention to detail, from verifying applicant documents to maintaining accurate data entry with zero errors. I pride myself on my ability to address client grievances promptly and maintain a positive working environment through strong interpersonal skills.
Throughout my career, I have also excelled in roles such as IT Administrative Officer and Administrative Assistant, where I managed day-to-day operations, organized meetings, and maintained comprehensive filing systems. My certifications as a Microsoft Certified Professional and IBM Certified Data Science Fundamentals further underscore my commitment to professional development and my ability to leverage technology in administrative functions.
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Work history, roles, and key accomplishments
TLScontact
Jan 2022 - Present (3 years 10 months)
As an Operations Agent, I attended to clients, ensuring they provided all required documents for their visa applications. I addressed grievances, maintained accurate data entry, and supported a healthy work environment while adhering to turnaround times.
Gerocare Solutions Limited
Jan 2021 - Sep 2021 (8 months)
Managed daily operations of the GeroCare application and CRM system, organized appointments, prepared reports, and maintained office policies. I also handled correspondence and travel arrangements.
Opay
Jan 2019 - Jan 2020 (1 year)
Performed administrative tasks including document preparation, meeting arrangements, and financial record updates. I also maintained server folders and liaised with teams for project execution.
Oride Company
Jan 2018 - Nov 2018 (10 months)
Conducted verification processes for incoming clients, coordinated the verification team, and reported daily activities to the head office to ensure effective onboarding.
Degrees, certifications, and relevant coursework
Masters in Business Computing, Business Computing
2018 -
Bachelor of Science, Computer Science
2014 -
Software and tools used professionally
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