Bola Louis

Managed a high-performing team of 57 pharmacists, leading over 25 projects focused on continuous process improvements. Achieved a significant growth from 1.45M to 2.36M prescriptions processed ('22-'23), fostering operational excellence and innovation. Orchestrated strategic planning sessions with cross-functional teams, applying lean six sigma methodologies to drive process efficiency.

Directed comprehensive pharmacy services in long-term care settings, enhancing patient care quality and adherence by 7% through strategic medication reconciliation initiatives. Oversaw controlled substance management across seven facilities, ensuring stringent adherence to regulatory compliance standards, illustrating expertise in operations, quality assurance, and compliance management.

Implemented operational excellence programs across 5 assisted living home locations, focusing on enhancing regulatory compliance, patient safety, and reducing variances and errors leveraging Lean Six Sigma methodologies. Facilitated monthly reviews of clinical program portfolios with key stakeholders, driving informed decisions on prioritization, investments, and resource allocation.

Administered the prior authorization and appeals process for specialty medications, infusions, medical procedures, and devices, resulting in faster turnaround, increased customer satisfaction, and enhanced operational efficiency. Led the development and execution of rare disease-focused training programs, elevating the clinical pharmacist team's expertise and commitment to continuous development.