Open to opportunities

Precious Samuel

@precioussamuel2

Message

Customer-focused social media manager and customer service professional driving engagement and support.

Nigeria

Message

What I'm looking for

I seek a role where I can combine social media strategy and customer support to drive engagement, deliver excellent service, and grow with a collaborative team.

I am a customer-focused social media manager and customer service professional with hands-on experience in live chat support, telesales, and community engagement. I combine strong written communication with product knowledge to resolve issues and drive customer satisfaction.

At FitsGame and SlyGadget Stores I design content calendars, manage influencer partnerships, run paid ad campaigns, and analyze performance to increase brand awareness and engagement. I create compelling storytelling and support product launches with creative content and live coverage.

Previously at Jumia Nigeria I provided timely, accurate live chat support, handled multiple simultaneous conversations, and used CRM tools to log interactions and follow up. In telesales I assisted customers through discovery, checkout, and after-sales support while contributing to additional sales.

I bring strong organizational skills from roles as a store-keeper and personal assistant, plus formal training in content creation and video basics. I am adaptable, resilient, and dedicated to improving customer experience and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

FitsGame

Nov 2024 - Present (1 year 1 month)

Create and execute content calendars, manage influencer partnerships, and plan paid ad campaigns to increase brand awareness and engagement across product launches and live events.

Content Strategy Influencer Management Content Creation Analytics Community Management Campaign Optimization

Current

Social Media Manager

Current

SlyGadget Stores

Sep 2023 - Present (2 years 3 months)

Develop and implement social media strategies, manage content calendars and ad campaigns, and engage with followers to maintain brand voice and optimize performance through analytics.

Social Media Strategy Community Engagement Paid Social Analytics Reporting

Live Chat Representative

Jumia Nigeria

Sep 2023 - Nov 2024 (1 year 2 months)

Provided timely, accurate live chat support handling multiple conversations, resolving customer issues, and using CRM tools to maintain high-quality customer service.

Live Chat Support CRM Multitasking Written Communication Troubleshooting Product Knowledge Customer Escalation

Customer Service Representative

Jumia Nigeria

Jan 2021 - Aug 2023 (2 years 7 months)

Supported sales and after-sales processes via phone and email, handled complaints, collected customer data, and ensured follow-up to drive conversions and satisfaction.

Telesales Customer Support Data Entry Order Management Phone Support

Store-Keeper

Glory of God Warehouse

Jan 2019 - Aug 2020 (1 year 7 months)

Maintained stock records, managed receipts and materials handling to ensure uninterrupted supply while preventing over- and under-stocking.

Inventory Management Stock Control Record keeping Supply Chain Coordination

Personal Assistant

Kings and Queen International College

Jul 2018 - Jan 2019 (6 months)

Managed day-to-day operations for the principal, organized meetings, took minutes, supported lesson planning, and helped improve students' reading habits.

Administrative Support Meeting Coordination Minute Taking Time Management Organization