Precious Samuel
@precioussamuel2
Customer-focused social media manager and customer service professional driving engagement and support.
What I'm looking for
I am a customer-focused social media manager and customer service professional with hands-on experience in live chat support, telesales, and community engagement. I combine strong written communication with product knowledge to resolve issues and drive customer satisfaction.
At FitsGame and SlyGadget Stores I design content calendars, manage influencer partnerships, run paid ad campaigns, and analyze performance to increase brand awareness and engagement. I create compelling storytelling and support product launches with creative content and live coverage.
Previously at Jumia Nigeria I provided timely, accurate live chat support, handled multiple simultaneous conversations, and used CRM tools to log interactions and follow up. In telesales I assisted customers through discovery, checkout, and after-sales support while contributing to additional sales.
I bring strong organizational skills from roles as a store-keeper and personal assistant, plus formal training in content creation and video basics. I am adaptable, resilient, and dedicated to improving customer experience and business outcomes.
Experience
Work history, roles, and key accomplishments
Social Media Manager
FitsGame
Nov 2024 - Present (1 year 1 month)
Create and execute content calendars, manage influencer partnerships, and plan paid ad campaigns to increase brand awareness and engagement across product launches and live events.
Social Media Manager
SlyGadget Stores
Sep 2023 - Present (2 years 3 months)
Develop and implement social media strategies, manage content calendars and ad campaigns, and engage with followers to maintain brand voice and optimize performance through analytics.
Live Chat Representative
Jumia Nigeria
Sep 2023 - Nov 2024 (1 year 2 months)
Provided timely, accurate live chat support handling multiple conversations, resolving customer issues, and using CRM tools to maintain high-quality customer service.
Customer Service Representative
Jumia Nigeria
Jan 2021 - Aug 2023 (2 years 7 months)
Supported sales and after-sales processes via phone and email, handled complaints, collected customer data, and ensured follow-up to drive conversions and satisfaction.
Store-Keeper
Glory of God Warehouse
Jan 2019 - Aug 2020 (1 year 7 months)
Maintained stock records, managed receipts and materials handling to ensure uninterrupted supply while preventing over- and under-stocking.
Personal Assistant
Kings and Queen International College
Jul 2018 - Jan 2019 (6 months)
Managed day-to-day operations for the principal, organized meetings, took minutes, supported lesson planning, and helped improve students' reading habits.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Philosophy
Pursuing a Bachelor of Science in Philosophy with coursework in philosophical theory and critical thinking; degree in-view.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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