BABj Anonymous
@bojsec
Reliable remote support professional skilled in Linux, troubleshooting, and customer-first technical support.
NigeriaWhat I'm looking for
I am a dependable, process-driven remote support professional with hands-on experience handling users, following strict procedures, and resolving issues calmly under pressure. I bring a strong technical foundation in Linux command-line environments, basic networking, and Python scripting to accelerate issue isolation and escalation.
My background includes roles that required clear communication, accurate documentation, and adherence to SOPs — from receptionist and dispatch duties to security monitoring where I maintained detailed logs and escalated incidents. I am known for reliability, discipline, and the ability to deliver first-contact resolution in high-volume global support operations.
I am completing CompTIA Security+ (SY0-701) to strengthen my security fundamentals and I am available for full-time remote support across global time zones, prioritizing accuracy, timely escalation, and excellent user experience.
Experience
Work history, roles, and key accomplishments
Receptionist / First-Line Support
PANAR Ltd
Served as primary point of contact, logged and routed inquiries accurately, and managed multiple requests while following SOPs to maintain professional customer-focused service.
Remote Support Professional
Leadway Assurance Limited
Monitored environments, identified anomalies, and escalated incidents using defined procedures; maintained detailed logs and clear communications to ensure accurate incident tracking and resolution.
Dispatch Rider
PANAR Ltd
Executed time-sensitive deliveries and resolved delivery issues proactively, demonstrating reliability, accountability, and problem-solving under pressure.
Education
Degrees, certifications, and relevant coursework
COCompTIA
CompTIA Security+ (SY0-701), Information Security
Pursuing CompTIA Security+ (SY0-701) certification to validate foundational security knowledge and best practices.
Okota Senior Secondary School
West African Senior School Certificate, Secondary Education
Completed the West African Senior School Certificate (WASSCE) at Okota Senior Secondary School in Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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