Open to opportunities

Boipelo Seitlhamo

@boipeloseitlhamo

Message

Aspiring Cyber Security Expert and Fortinet Security Analyst.

South Africa

Message

What I'm looking for

I am looking for a role in a leading IT company that fosters growth and innovation.

I am a dedicated and intelligent professional with over five years of experience in technical support and management. My journey has equipped me with substantial academic and practical skills, particularly in customer care and first-line network support. I believe that true brilliance comes from pushing beyond the ordinary, and I am passionate about learning, teaching, and mentoring others.

Throughout my career, I have successfully managed customer care teams and implemented training plans for major IT certifications, including Cisco, Huawei, and Fortinet. My goal-oriented approach has led to improved customer service experiences and organic growth within the organizations I have worked for. I am confident that my skills and experiences will make a profound contribution to your organization as an IT Instructor.

Experience

Work history, roles, and key accomplishments

Project Lead & Instructor

CellC

Jan 2021 - Present (4 years 6 months)

Developed and oversaw the Techno-Preneurship project, providing IT skills training in AWS, Huawei, and Fortinet. Instructed the Fortinet NSE4 Course as part of the project.

Project Management AWS IT Instruction Cybersecurity

Operations Manager

Think Tank ICT Training and Solutions

Oct 2018 - Present (6 years 9 months)

Implemented training plans for Cisco, Huawei, and Fortinet for corporate and non-corporate clients. Developed and reviewed operational policies and procedures, ensuring compliance with laws and regulations.

Training Delivery Cisco Fortinet Operations Management Policy Development Project Management Stakeholder Management

Project Lead

Afrika Tikkun

Jan 2018 - Present (7 years 6 months)

Developed training plans and oversaw the Talent Acceleration Program, focusing on IT skills in Fortinet, Huawei, and Cisco CyberSecurity. Ensured good service delivery and regular reporting for the project.

Fortinet Cisco Cybersecurity Service Delivery Reporting

CyberSecurity Instructor

TalentCentric

Jan 2018 - Present (7 years 6 months)

Served as a CyberSecurity Instructor for an IT Learnership project. Provided training and guidance in cybersecurity concepts and practices.

Cybersecurity Instruction CyberSecurity Instruction IT Learnership Training Delivery Network Security VPN

Customer Care Manager

Accelerit Technologies

Nov 2016 - Present (8 years 8 months)

Managed first and second-line technical support, including Mikrotik device setup and Radius Server management. Improved customer service experience by taking ownership of issues and developing service procedures and policies.

Mikrotik Technical Support Customer Service Troubleshooting Documentation Reporting

Education

Degrees, certifications, and relevant coursework

T-systems ICT Academy

NQF Level 4 Technical Support, Network Engineering

2014 - 2016

Completed a technical support qualification with a specialization in Network Engineering. This program provided hands-on experience and theoretical knowledge in network infrastructure and support.

Homevale High School

Grade 12, Accounting

2008 - 2008

Completed secondary education with a specialization in Accounting. This foundational education provided a strong understanding of financial principles and practices.