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BS@boipeloseitlhamo
Aspiring Cyber Security Expert and Fortinet Security Analyst.
South AfricaI am a dedicated and intelligent professional with over five years of experience in technical support and management. My journey has equipped me with substantial academic and practical skills, particularly in customer care and first-line network support. I believe that true brilliance comes from pushing beyond the ordinary, and I am passionate about learning, teaching, and mentoring others.
Throughout my career, I have successfully managed customer care teams and implemented training plans for major IT certifications, including Cisco, Huawei, and Fortinet. My goal-oriented approach has led to improved customer service experiences and organic growth within the organizations I have worked for. I am confident that my skills and experiences will make a profound contribution to your organization as an IT Instructor.
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Work history, roles, and key accomplishments
CellC
Jan 2021 - Present (4 years 10 months)
Developed and oversaw the Techno-Preneurship project, providing IT skills training in AWS, Huawei, and Fortinet. Instructed the Fortinet NSE4 Course as part of the project.
Think Tank ICT Training and Solutions
Oct 2018 - Present (7 years 1 month)
Implemented training plans for Cisco, Huawei, and Fortinet for corporate and non-corporate clients. Developed and reviewed operational policies and procedures, ensuring compliance with laws and regulations.
Afrika Tikkun
Jan 2018 - Present (7 years 10 months)
Developed training plans and oversaw the Talent Acceleration Program, focusing on IT skills in Fortinet, Huawei, and Cisco CyberSecurity. Ensured good service delivery and regular reporting for the project.
TalentCentric
Jan 2018 - Present (7 years 10 months)
Served as a CyberSecurity Instructor for an IT Learnership project. Provided training and guidance in cybersecurity concepts and practices.
Accelerit Technologies
Nov 2016 - Present (9 years)
Managed first and second-line technical support, including Mikrotik device setup and Radius Server management. Improved customer service experience by taking ownership of issues and developing service procedures and policies.
Degrees, certifications, and relevant coursework
NQF Level 4 Technical Support, Network Engineering
2014 - 2016
Completed a technical support qualification with a specialization in Network Engineering. This program provided hands-on experience and theoretical knowledge in network infrastructure and support.
Grade 12, Accounting
2008 - 2008
Completed secondary education with a specialization in Accounting. This foundational education provided a strong understanding of financial principles and practices.
South AfricaYou can contact Boipelo and 90k+ other talented remote workers on Himalayas.
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