Open to opportunities

Glen Mukota

@glenmukota

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Results-driven IT professional with expertise in cybersecurity and support.

South Africa

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes innovative technology solutions.

I am a results-driven Information Technology professional with a Bachelor of Science in IT from North-West University. My strong background encompasses technical support, system analysis, and cybersecurity, where I have honed my skills in SQL, Python, C++, Java, and cloud computing. I am passionate about leveraging technology to enhance business efficiency and security.

Throughout my career, I have gained valuable experience in network security management, database administration, and IT infrastructure maintenance. My role as a Client Services Engineer at FutureSoft allowed me to provide exceptional technical support, optimize SQL queries, and collaborate with cross-functional teams to resolve client issues efficiently. I thrive in environments where I can troubleshoot complex technical challenges and deliver high-quality client services.

Experience

Work history, roles, and key accomplishments

Client Services Engineer

FutureSoft

Nov 2024 - Present (9 months)

Provided technical support for Excalibur software, ensuring seamless client operations. Optimized SQL queries and managed databases to improve system performance.

SQL Database Management Troubleshooting Client Services

Marker for Information Security(CMPG215)

North-West University

Jun 2024 - Present (1 year 2 months)

Evaluated Information Security module exams for distance learning students. Ensured fair and consistent grading with structured assessment criteria.

Information Security Assessments Grading Academic Support Cybersecurity

Information and Communication Technology Intern

International Organization for Migration (IOM)

Jan 2024 - Present (1 year 7 months)

Provided frontline IT support for local and remote users. Assisted with the installation, maintenance, and security of servers, workstations, and peripherals.

IT Support Network Infrastructure Cybersecurity User Training

Mathematics & Statistics Supplemental Instructor

North-West University

Feb 2022 - Present (3 years 6 months)

Conducted lectures, tutorials, and one-on-one sessions for university students. Developed structured lesson plans and interactive exercises to enhance analytical thinking.

Lesson planning Data Analysis Probability

Education

Degrees, certifications, and relevant coursework

Rietondale High School

National Senior Certificate, General Studies

Activities and societies: Top 10 Student (2016-2019); Hockey & Cricket (2017-2018)

Achieved strong academic results, placing in the top 10 students for multiple years. Participated actively in sports, including hockey and cricket.

North-West University

Bachelor of Science, Information Technology

Activities and societies: Golden Key International Honor Society Member

Completed a comprehensive curriculum in Information Technology, gaining expertise in technical support, system analysis, and cybersecurity. Developed strong skills in SQL, Python, C++, Java, and cloud computing.