Javier Cardona
@javiercardona
I build enterprise automations, data solutions, and integrations that reduce manual work and improve process control.
El SalvadorWhat I'm looking for
At Teleperformance, I design and maintain enterprise automations, business applications, dashboards, and technical solutions for global project-management and operational processes.
I build Power Automate workflows and integrations using REST patterns, JSON, Microsoft 365, SharePoint Online, and Dataverse. My automation and reporting work has reduced repetitive manual effort by approximately 12 hours per week while improving data quality and operational visibility.
I’ve delivered structured recruitment approval workflows, a global gift card management solution, and interactive Teams Adaptive Card experiences for approvals, exceptions, and follow-up. I translate operational pain points into scalable solutions, troubleshoot failures, and document workflow logic for global users.
Previously, I led automated data and reporting solutions with SQL Server, SSIS, Power BI, and Power Apps, and built my operational problem-solving skills in workforce management at Sykes. I also lead concurrent technology initiatives and coordinate teams using Agile, Scrum, Jira, and Asana.
Experience
Work history, roles, and key accomplishments
Designs and maintains enterprise automations, business applications, dashboards, and technical solutions supporting global project-management and operational processes. Builds Power Automate workflows and integrations using HTTP/REST patterns, JSON, Microsoft 365, SharePoint Online, and Dataverse.
Led automated data and reporting solutions using SQL Server, SSIS, Power BI, and Power Apps, reducing manual effort and improving delivery consistency. Worked with Operations to identify process pain points, validate data, troubleshoot issues, and convert business needs into maintainable dashboards, applications, and automations.
Workforce Management Specialist
Sykes
Apr 2015 - May 2021 (6 years 1 month)
Managed real-time operational performance in a BPO environment, using KPI/SLA data to identify issues, coordinate responses, and improve resource allocation. Developed strong operational problem-solving, systems thinking, and cross-functional communication in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
Universidad Francisco Gavidia
Engineering Degree, Computer Science
Engineering Degree in Computer Science with a specialization in Database Design and Business Intelligence.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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