JTJefferson Canjura Trejo
@canjuratrejo
Experienced Data Analyst with senior expertise in workforce management and business Intelligence.
El SalvadorWhat I'm looking for
As a seasoned Data Analyst Supervisor with over 7 years of experience in customer relationship management and leadership, I have developed a strong background in data analytics, project management, incident management, and process automation. With proficiency in Excel, various CRMs, Power BI, and Power Automate, I am well-equipped to drive data-driven decision-making.
I am committed to fostering a healthy, ethical work environment and staying up-to-date with the latest software features. Currently pursuing a Bachelor's in Technology and Business Management, I am dedicated to continuous learning and growth.
Throughout my career, I have demonstrated expertise in VBA, SQL, Splunk, and different real-time monitoring software. I hold certifications in MS Office and Google Suite applications, as well as SQL. My experience in various roles, including customer service, sales, and operations supervision, has given me a unique perspective on the importance of data analysis in driving business success.
Experience
Work history, roles, and key accomplishments
Workforce Supervisor
Blackhawk Network
Dec 2023 - Present (1 year 6 months)
Currently working as workforce supervisor, overseeing workforce operations and providing insights for business decisions.
Workforce Team Leader
Blackhawk Network
Jan 2023 - Dec 2023 (11 months)
Worked as workforce team leader, leading a team of workforce analysts and providing insights for business decisions.
Senior Business and Automation Analyst
Slidegrid LLC
Oct 2022 - Oct 2023 (1 year)
Worked as senior business and automation analyst, analyzing business processes and implementing automation solutions.
Workforce Analyst II
Blackhawk Network
Jan 2022 - Jan 2023 (1 year)
Worked as workforce analyst II, leading workforce analytics projects and providing insights for business decisions.
Workforce Analyst I
Blackhawk Network
Oct 2020 - Jan 2022 (1 year 3 months)
Worked as workforce analyst I, analyzing workforce data and providing insights for business decisions.
Operations Supervisor
Teleperformance El Salvador
Oct 2019 - Oct 2020 (1 year)
Worked as operations supervisor for AT&T ISM, overseeing daily operations and team management.
Back Office and Advanced Resolution Coordinator
Teleperformance El Salvador
Jan 2019 - Apr 2019 (3 months)
Worked as back office and advanced resolution coordinator for AT&T Business Mobility, handling customer issues and resolutions.
Customer Service and Sales Representative
Teleperformance El Salvador
Apr 2018 - Aug 2018 (4 months)
Worked as customer service and sales representative for AT&T Sales chat, handling customer inquiries and sales.
Customer Service Representative
Teleperformance El Salvador
Dec 2017 - Apr 2018 (4 months)
Worked as customer service representative for AT&T DirecTV BGI and RC1, handling customer inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
Jefferson hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Interested in hiring Jefferson?
You can contact Jefferson and 90k+ other talented remote workers on Himalayas.
Message JeffersonFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
