Jefferson Canjura Trejo
@canjuratrejo
Experienced Data Analyst with senior expertise in workforce management and business Intelligence.
El SalvadorWhat I'm looking for
As a seasoned Data Analyst Supervisor with over 7 years of experience in customer relationship management and leadership, I have developed a strong background in data analytics, project management, incident management, and process automation. With proficiency in Excel, various CRMs, Power BI, and Power Automate, I am well-equipped to drive data-driven decision-making.
I am committed to fostering a healthy, ethical work environment and staying up-to-date with the latest software features. Currently pursuing a Bachelor's in Technology and Business Management, I am dedicated to continuous learning and growth.
Throughout my career, I have demonstrated expertise in VBA, SQL, Splunk, and different real-time monitoring software. I hold certifications in MS Office and Google Suite applications, as well as SQL. My experience in various roles, including customer service, sales, and operations supervision, has given me a unique perspective on the importance of data analysis in driving business success.
Experience
Work history, roles, and key accomplishments
Workforce Supervisor
Blackhawk Network
Dec 2023 - Present (2 years 6 months)
Currently working as workforce supervisor, overseeing workforce operations and providing insights for business decisions.
Workforce Team Leader
Blackhawk Network
Jan 2023 - Dec 2023 (11 months)
Worked as workforce team leader, leading a team of workforce analysts and providing insights for business decisions.
Senior Business and Automation Analyst
Slidegrid LLC
Oct 2022 - Oct 2023 (1 year)
Worked as senior business and automation analyst, analyzing business processes and implementing automation solutions.
Workforce Analyst II
Blackhawk Network
Jan 2022 - Jan 2023 (1 year)
Worked as workforce analyst II, leading workforce analytics projects and providing insights for business decisions.
Workforce Analyst I
Blackhawk Network
Oct 2020 - Jan 2022 (1 year 3 months)
Worked as workforce analyst I, analyzing workforce data and providing insights for business decisions.
Operations Supervisor
Teleperformance El Salvador
Oct 2019 - Oct 2020 (1 year)
Worked as operations supervisor for AT&T ISM, overseeing daily operations and team management.
Back Office and Advanced Resolution Coordinator
Teleperformance El Salvador
Jan 2019 - Apr 2019 (3 months)
Worked as back office and advanced resolution coordinator for AT&T Business Mobility, handling customer issues and resolutions.
Customer Service and Sales Representative
Teleperformance El Salvador
Apr 2018 - Aug 2018 (4 months)
Worked as customer service and sales representative for AT&T Sales chat, handling customer inquiries and sales.
Customer Service Representative
Teleperformance El Salvador
Dec 2017 - Apr 2018 (4 months)
Worked as customer service representative for AT&T DirecTV BGI and RC1, handling customer inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
Jefferson hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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