B Medical School
@bmedicalschool
Multilingual medical professional with expertise in healthcare administration.
What I'm looking for
I am a multilingual medical professional with over 4 years of experience in healthcare administration, remote team leadership, and customer success. My expertise lies in EHR systems, medical documentation, and onboarding management, where I have successfully leveraged AI tools and technical platforms to streamline workflows and enhance patient experiences. I am fluent in English and Chinese, and I have a strong track record of delivering results for US-based organizations.
In my current role as a Customer Success Manager at Revive Pain and Health Clinic, I lead customer onboarding and retention strategies, ensuring high satisfaction and loyalty. My previous experiences include streamlining prior authorization processes, maintaining 100% accuracy in medical documentation, and recruiting top talent for AI-driven healthcare projects. I am passionate about healthcare innovation and dedicated to improving patient outcomes through effective communication and collaboration.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Revive Pain and Health Clinic
Jul 2024 - Present (11 months)
Led customer onboarding and retention strategies, ensuring high satisfaction and loyalty. Utilized CRM tools to track client interactions and resolve issues promptly, collaborating with cross-functional teams to improve service delivery and patient outcomes.
Talent Acquisition Manager
AI Revolutionary Network
Jan 2024 - Mar 2024 (2 months)
Recruited top talent for AI-driven healthcare projects, ensuring a seamless hiring process. Conducted interviews, evaluated candidates, and onboarded new hires for remote roles, building strong relationships with candidates and hiring managers.
Associate / Client Relations
Edge Services and Solutions
Jan 2024 - Mar 2024 (2 months)
Streamlined prior authorization processes for medical procedures, reducing approval times by 20%. Communicated effectively with insurance providers and healthcare professionals to resolve discrepancies while maintaining 100% accuracy in medical documentation.
Medical Blog Writer
AI Revolutionary Network
Jan 2024 - Mar 2024 (2 months)
Authored high-quality medical content using AI tools, enhancing the company’s online presence. Researched and translated complex medical concepts into engaging articles, collaborating with editors and healthcare professionals for accuracy.
Medical Article Writer
US-Based Skin Care Brand
Jan 2024 - Mar 2024 (2 months)
Researched and wrote medically accurate articles on skincare topics, translating complex concepts into reader-friendly content. Collaborated with editors and skincare experts to ensure content alignment with brand guidelines.
Medical Article Writer / Social Media Manager
US-Based Skin Care Brand
Jan 2024 - Mar 2024 (2 months)
Researched and wrote medically accurate articles on skincare topics, translating complex dermatological concepts into reader-friendly content while optimizing articles for search engines.
Onboarding Manager (Remote)
Clinic Advance MD
Jan 2023 - Aug 2023 (7 months)
Designed and implemented onboarding programs for new hires, conducting training sessions on EHR systems and monitoring onboarding progress to reduce ramp-up time by 25%.
Onboarding Manager
Clinic Advance MD
Jan 2023 - Jul 2023 (6 months)
Designed and implemented onboarding programs for new hires, ensuring a smooth transition into remote roles. Conducted training sessions on EHR systems and monitored onboarding progress, reducing ramp-up time by 25%.
Virtual Patient Care Representative
Aressana Health, PLLC
Jun 2023 - Jul 2023 (1 month)
Managed virtual patient appointments using CureMD, achieving a 95% patient satisfaction rate. Verified insurance information and guided patients on coverage options, improving transparency and adhering to HIPAA guidelines.
Medical Scribe
Island Medical Care
Jan 2021 - Jun 2023 (2 years 5 months)
Documented 100+ patient encounters weekly with 100% accuracy in EHR systems. Supported healthcare providers by maintaining detailed and compliant medical records, enhancing clinic efficiency by streamlining documentation processes.
Team Lead / Medical Assistant Trainer
Island Medical Care
Jan 2021 - Jun 2023 (2 years 5 months)
Led a team of 10+ medical scribes and assistants, ensuring high performance and professional growth. Developed training programs, reducing onboarding time by 30% and fostering a collaborative remote work environment.
Medical Assistant
Wuhan Union Hospital
Jan 2019 - Apr 2019 (3 months)
Assisted physicians and nurses in patient care, including taking vitals and documenting patient histories. Managed medical supplies and provided translation support for English-speaking patients, improving communication.
Education
Degrees, certifications, and relevant coursework
Wuhan Union Hospital
Medical Assistance
2019 - 2019
Assisted physicians and nurses in patient care, including taking vitals, preparing examination rooms, and documenting patient histories. Supported clinical operations by managing medical supplies and ensuring compliance with hospital protocols. Provided translation support for English-speaking patients, improving communication and care delivery.
Wuhan Union Hospital
Medical Assistant, Medical Assistance
2019 - 2019
Assisted physicians and nurses in patient care, including taking vitals, preparing examination rooms, and documenting patient histories. Supported clinical operations by managing medical supplies and ensuring compliance with hospital protocols. Provided translation support for English-speaking patients, improving communication and care delivery.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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