Rimshah Ehsan

Managed high-volume patient support via Zendesk, coordinating virtual care through live chat conversations, triage follow-up, and appointment scheduling. Scheduled 3P visits based on provider triage, processed referrals, lab and imaging orders, and communicated test results and logistics to patients.

Spearheaded outreach initiatives to expand MWM’s national presence, establishing the first university chapter at George Washington University. Recruited and onboarded E-Board members, campus ambassadors, and volunteers to represent MWM’s mission.

Transcribed real-time patient visits using Epic and documented PHI, PE, A&P, and other medical data in EMRs. Communicated directly with physicians, nurses, and staff to support patient care and entered medication orders and lab/pathology scripts.

Performed clinical and clerical duties, including exam room preparation, patient intake, documentation, lab test ordering, and sterilization of medical equipment. Assisted with dermatological procedures, surgeries, biopsies, and therapies, while preparing EMRs using ModMed and AdvancedMD.

Processed prescriptions, performed data entry, and assisted in medication dispensing using NextGen software. Prepared vaccination supplies, managed pharmaceutical inventory, and trained new technicians.

Led direct sales initiatives and achieved individual and team sales goals. Trained and mentored new hires, fostering a high-performance, customer-first environment.

Provided personalized customer service and managed point-of-sale transactions. Trained new staff and supported team performance during peak sales periods.

Earned a Bachelor of Science degree in Biology. The curriculum included comprehensive studies in biological sciences, preparing for further academic or professional pursuits.

Graduated with a High School Diploma. Completed a comprehensive high school curriculum.

Completed a post-baccalaureate program with a focus on pre-medical studies. This program provided advanced coursework and preparation for medical school.