Braunda Anderson

I am a highly skilled customer and client service professional with years of experience in multiple sectors. Throughout my career, I have excelled in delivering exceptional service and building strong relationships with customers. As an independent contractor, I have successfully managed delivery concierge services for various clients, ensuring order accuracy, timely delivery, and excellent customer interaction. I am adept at handling complaints professionally and providing solutions to address customer concerns.

In addition to my delivery experience, I have also worked in a call center environment, managing inbound and outbound calls for companies such as Barnes & Noble, Turbo Tax, and Aero Roadside Assistance. I have a proven track record of effectively addressing customer needs, providing accurate information about products and services, and building sustainable relationships. I am a continuous learner, always seeking opportunities to improve my knowledge and performance.

Furthermore, I have experience in application support and funding advisory roles. In my previous position at Headway Capital, I exceeded expectations in a high-volume call center, handling over 100 calls daily. I updated lead sheets for search optimization, revised procedures and scripts for enhanced customer experience, and participated in training and onboarding new representatives. I also worked as an Application Support Specialist at CashnetUSA, converting leads into completed loan applications and consistently performing in the top 10 percentile for applications per hour.