At Paystack through RightCom Nigeria BPO, I handle merchant inquiries and follow up on documentation to support onboarding. I keep cases organized and escalate unclear or high-risk issues with clear context.
At Bolt Food through Teleperformance Nigeria, I reviewed courier documents for platform and market compliance, processing an average of 140 reviews daily with 98%+ accuracy.
In Bolt Food’s European Market food delivery support role, I helped customers, couriers, and merchants by live chat, email, and phone. I sustained a 95%+ CSAT score and resolved 90% of inquiries on first contact.
I also investigated delivery disruptions, missing items, and payment disputes, contributing to an 18% reduction in escalated complaints. I hold a Bachelor of Arts in Linguistics from University of Uyo.
