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Egekenze Kingsley

@egekenzekingsley

Customer Support Specialist at Teleperformance Nigeria resolving delivery, payment, and account issues across customer and partner operations.

Nigeria

Message

At Teleperformance Nigeria, I support customers, couriers, and restaurant partners using a delivery platform, resolving order, payment, and account issues. I investigate order timelines and operational details to address delayed, missing, or incorrect deliveries.

In Teleperformance Nigeria’s Bolt e-scooter support role, I investigated ride data to resolve billing disputes and incorrect charges. I also troubleshot app, connectivity, and scooter issues and escalated safety incidents when needed.

At Rubies and Angels, I handled customer inquiries and orders through WhatsApp and Chowdeck, coordinating with kitchen and dispatch teams to address delays and order changes.

At BeginWaka Travels and Tours, I assisted clients with bookings, itinerary changes, and travel questions. I also liaised with travel providers and used the company CRM system to maintain customer and booking records.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist – Delivery Operations

Current

Teleperformance Nigeria

Dec 2025 - Present (10 months)

Providing end-to-end support for customers, couriers, and restaurant partners using the delivery platform, resolving order, payment, and account-related issues. Investigating order timelines, courier activity, and restaurant preparation status to resolve complaints such as delayed, missing, or incorrect deliveries.

Zendesk HoduCC Zoho CRM Salesforce Beehive Customer Success Management CRM and Ticketing Systems Technical Troubleshooting Data Analysis and Issue Investigation Cross Functional Collaboration Customer Retention and Escalation Handling

Customer Support Specialist- Micromobility [E-scooters]

Teleperformance Nigeria

May 2025 - Dec 2025 (7 months)

Provided high-volume customer support for riders using Bolt’s e-scooter services across multiple European markets, resolving ride, technical, and account-related issues. Investigated ride data (GPS logs, trip duration, scooter status) to resolve billing disputes, failed ride endings, and incorrect charges.

Customer Support Agent

Rubies and Angels

May 2024 - May 2025 (1 year)

Responded promptly and professionally to customer inquiries via WhatsApp, ensuring a friendly and seamless ordering experience. Processed and managed customer orders received through WhatsApp and Chowdeck, ensuring accuracy before submitting them to the kitchen.

Customer Support Associate

BeginWaka Travels and Tours

Apr 2023 - Feb 2024 (10 months)

Responded to customer inquiries via phone, email, and walk-in regarding travel packages, bookings, and itineraries. Assisted clients in booking flights, hotels, tour packages, car rentals, and visa processing services.