At NESTLE (US), I managed inbound and outbound customer communication, appointment bookings, and customer case resolution. I kept CRM records accurate and followed up on pending actions.
At DSTV, I handled subscriber questions about billing, subscriptions, and decoder issues across phone, email, and chat. I guided customers through troubleshooting and documented cases in the CRM and ticketing system.
At SHOPRITE, I made outbound sales calls, answered product questions, and recorded customer interactions. I hold a Bachelor Of Arts in History and International Studies from University Of Uyo and completed Dakins Customer Service Training.
