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Eno Agofure

@enoagofure

Customer service representative at GTCONNECT who resolved customer cases and re-engaged over 1,500 Iroko TV accounts.

At GTCONNECT, I supported customers by phone, email, and ticketing systems, resolving cases in Zendesk and HubSpot and documenting them for reporting and follow-up. I also shared recurring customer issues and feedback with internal teams.

At Iroko TV, I re-engaged more than 1,500 inactive users by addressing their frustrations and needs. I also coordinated in-store appointments and follow-up conversations, keeping accurate CRM records.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

GTCONNECT

Aug 2024 - Jul 2026 (1 year 11 months)

Provided responsive support via phone, email, and ticketing systems, managing inbound and outbound calls. Handled support tickets end-to-end in Zendesk and HubSpot, ensuring timely resolution and accurate documentation.

Zendesk HubSpot Customer Support Ticketing Systems CRM Communication Skills Conflict Resolution Time Management

Customer Retention Officer

Iroko TV

Feb 2020 - Jul 2024 (4 years 5 months)

Acted as an appointment setter, re-engaging customers through structured outbound outreach and converting over 1,500 inactive users into active accounts. Booked and coordinated in-store appointments and maintained accurate CRM records.

Customer Retention Appointment Setting Outbound Outreach CRM Negotiation Communication Skills Data Analysis