Open to opportunities

Blessing Morgan

@blessingmorgan

Message

Result-oriented Customer Support and Digital Communications professional.

Nigeria

Message

What I'm looking for

I seek a role that values teamwork and allows me to solve problems creatively.

I am a dedicated Customer Support and Digital Communications professional with a strong passion for delivering exceptional customer service. My experience spans various roles where I have consistently achieved high customer satisfaction ratings, demonstrating my commitment to client relationships and problem-solving. I thrive in dynamic environments and am always eager to optimize efficiency and productivity.

Throughout my career, I have successfully utilized CRM tools like Zendesk and Salesforce to manage customer interactions and improve case resolution times. My role as a Customer Support Specialist at ModSquad Network allowed me to deliver high-quality service across multiple channels, achieving a 95% customer satisfaction rating. I have also led teams in creating effective social media campaigns, resulting in significant revenue boosts and improved customer engagement.

With a Bachelor’s degree in Business Administration and a certification in Customer Service, I am equipped with the skills necessary to enhance customer experiences and drive business success. I am looking for an opportunity where my contributions can add value and foster a collaborative team spirit.

Experience

Work history, roles, and key accomplishments

Customer Support and Digital Media Officer

Big Time Management Inc

Jan 2024 - Apr 2024 (3 months)

Managed inbound and outbound communications, achieving an 85% customer satisfaction rating. Utilized Zoho CRM for tracking interactions and contributed to a 20% improvement in response time through effective communication.

Customer Service Zoho Communication Skills Time Management Data Entry Reporting Teamwork Customer Satisfaction

Customer Support Specialist

ModSquad Network

Nov 2023 - Mar 2024 (4 months)

Delivered high-quality customer service across multiple channels, achieving a 95% customer satisfaction rating. Utilized Zendesk's CRM to improve case resolution times by 20% and collaborated with internal teams to enhance service delivery.

Customer Service Zendesk CRM Communication Skills Time Management Teamwork Data Entry Reporting

Client Relations & Digital Communications Team Lead

The Destination by Gidanka

Oct 2022 - Jan 2024 (1 year 3 months)

Led customer support team to maintain high satisfaction ratings and created social media campaigns that increased upselling by 30%. Developed reports for process improvement and consistently exceeded sales targets.

Customer Service Team Leadership Social Media Marketing Reporting Communication Skills Customer Satisfaction Sales Data Analysis Teamwork

Customer Service & Medical Record Representative

Citizens’ Disability USA

Aug 2021 - Sep 2022 (1 year 1 month)

Contacted medical facilities to request client records and updated customer information in the database. Utilized Salesforce CRM for logging and reporting, ensuring accurate data management.

Customer Service Salesforce Data Entry Communication Skills Reporting Time Management Teamwork Records Management CRM

Education

Degrees, certifications, and relevant coursework

International Travel and Tourism Institute

Certification, Customer Service

2016 -

Certification in Customer Service, providing foundational knowledge and skills necessary for delivering exceptional customer service in various industries.

Kwame Nkrumah University of Science and Technology

Bachelor of Business Administration, Human Resource Management

2013 - 2017

Grade: Second Class Upper Division

Bachelor’s degree in business administration with a major in Human Resource Management, focusing on the principles and practices of managing human resources effectively within organizations.