Blessing iyeli
@blessingiyeli
I deliver Microsoft technical training and resolve Azure support issues at scale.
NigeriaWhat I'm looking for
I deliver Instructor-Led Training and online learning programs on Microsoft products, services, tools, and technical processes at TeKnowledge.
I translate complex technical concepts into practical learning experiences, supporting onboarding, upskilling, learner assessment, and continuous development.
In Azure Global operations, I managed the flow of 1,000+ support cases and coordinated the daily assignment of 150+ tickets to engineers without SLA misses. I also provided second-line support, helped resolve escalations, and supported customer recovery.
I've resolved 5,000+ Microsoft account- and subscription-level tickets while maintaining a 4.7–4.9 KPI score. My work includes Azure billing, subscription management, tenant-level portal troubleshooting, case documentation, and customer support.
Experience
Work history, roles, and key accomplishments
Technical Trainer
TeKnowledge
Mar 2026 - Present (6 months)
Facilitates Instructor-Led Training and online technical training programs focused on Microsoft products, services, tools, and technical processes. Designs and delivers engaging training sessions to support employee onboarding, upskilling, and continuous professional development.
Queue Manager / Point of Contact (PoC)
TeKnowledge
Aug 2023 - Feb 2026 (2 years 6 months)
Oversaw the flow of 1,000+ support cases assigned to engineers, ensuring smooth task progression and effective queue management. Acted as a Point of Contact between engineers and technical leads, providing second-line technical support and collaborating to resolve complex incidents.
Event Coordinator (NYSC)
Nature Udoh and the Gang
Mar 2019 - Jan 2020 (10 months)
Managed event schedules, meetings, and executive coordination. Developed and distributed reports, presentations, and official documents, and organized travel arrangements for executives and guests.
FinTech Analyst Support Engineer
TeKnowledge
Sep 2021 - Present (5 years)
Communicated daily with Microsoft customers experiencing issues with the Azure Cloud Portal via phone, email, and chat to identify and troubleshoot requests. Assisted with Azure services, billing inquiries, and subscription management, and maintained documentation for cases.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Arts, English and Literary Studies
2013 - 2017
Bachelor of Arts in English and Literary Studies from the University of Calabar, Cross River, from 2013 to 2017.
Aladura Comprehensive High School
West African Examination Certificate, General Studies
Completed the West African Examination Certificate (WAEC) at Aladura Comprehensive High School, Lagos, in 2012.
Microsoft
Azure Fundamentals Certification, Cloud Computing
Earned the Azure Fundamentals Certification (AZ-900).
Fundamentals of Digital Marketing, Digital Marketing
Earned the Fundamentals of Digital Marketing certification from Google.
TeKnowledge
QA FORCE, Quality Assurance
Completed the QA FORCE Quality Assurance Training provided by TeKnowledge.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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