Emmanuel Ayoade

I'm leading Azure Subscription & Billing support at Teknowledge, where I mentor eight support engineers serving Microsoft Azure customers. I maintain SLA compliance above 95% while managing complex escalations and high-quality case resolution.

I've improved support content through Confluence and Zendesk, developing knowledge base articles and internal documentation that reduced repeat inquiries and improved case deflection by an estimated 15%.

Previously, I provided Azure billing and subscription support for global customers, resolving technical and financial cases involving services, pricing, and cost optimization. I also coordinated action plans for critical customer situations with stakeholders.

My foundation in high-volume fintech support at OTP Internet Technology (9Credit) strengthened my ability to resolve issues across phone, chat, and email, identify recurring problems, and improve self-service content. I bring hands-on experience in team coaching, KPI monitoring, customer communication, and global remote support operations.