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Blessing Godwin-Amadi

@blessinggodwin-amadi

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Customer Success and Operations Manager at Wow Foods Lagos, who grew Share-a-Cow events from 20 to 30 customer slots.

Nigeria

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At Wow Foods Lagos, I handle customer enquiries, orders, complaints, and after-sales support as the primary customer contact. I guide new customers through purchasing and fulfilment, and built a loyal base of 61 repeat households.

I also maintain customer records and operational reports, coordinate suppliers and logistics partners, and follow up after deliveries. I expanded Share-a-Cow events from 20 to 30 customer slots while maintaining high customer satisfaction.

At St. Eve Concept, I managed relationships with more than 20 clients through consultations and follow-up support. As Programs Coordinator at Human Aid Global Advocate (HAGA), I coordinated stakeholder communications and maintained programme documentation.

Experience

Work history, roles, and key accomplishments

Current

Founder | Customer Success & Operations Manager

Current

Wow Foods Lagos

Aug 2020 - Present (6 years 2 months)

Served as primary contact for customer enquiries, orders, complaints, and after-sales support. Built lasting customer relationships resulting in 61 repeat customers and maintained annual revenue exceeding ₦35 million.

Customer Success Customer Support Customer Onboarding Customer Relationship Management Customer Retention Complaint Resolution Client Communication CRM Documentation Operations Management Supplier Coordination Logistics Data Entry Google Workspace Slack Trello Zoom Microsoft Office

Enzyme Therapist / Assistant Department Supervisor

St. Eve Concept

May 2008 - Nov 2011 (3 years 6 months)

Managed ongoing relationships with more than 20 clients through consultations and follow-up support. Educated clients on treatment plans and wellness programmes, and achieved sales targets through consultative relationship building.

Customer Relationship Management Customer Support Consultative Selling Documentation Training Teamwork

Programs Coordinator

Human Aid Global Advocate (HAGA)

Coordinated stakeholder communications across schools, NGOs, and community leaders. Prepared programme reports, facilitated training sessions, and built strong relationships with partners to ensure successful programme delivery.

Stakeholder Communication Program Coordination Documentation Training Relationship Building