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blessing ekanem

@blessingekanem2

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Customer Success and Technical Account Manager at MANDEXA AI, connecting client goals to automation architectures.

Nigeria

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At MANDEXA AI, I connect B2B clients’ business goals to tailored automation architectures. I manage the customer lifecycle from discovery and requirements mapping through deployment, adoption, and ongoing performance monitoring.

In my Microsoft 365 Technical Support Engineer engagements, I support complex enterprise accounts and advise IT Directors and system administrators. I help drive adoption across SharePoint Online, Teams, and Exchange, while addressing technical roadblocks and security compliance.

As a freelance technical consultant on Upwork, I deliver SaaS integrations and workflow automations using Zapier and webhooks. I also founded The Node Collective, a community for AI and automation engineers focused on peer learning and digital education.

Experience

Work history, roles, and key accomplishments

Current

Founder & Community Lead

Current

The Node Collective

Sep 2026 - Present (1 month)

Establish and lead a mastermind community of AI and automation engineers focused on peer-to-peer digital education and knowledge sharing. Organize virtual meetups and structured learning agendas to facilitate professional development.

Community Building AI Automation Event Organization Knowledge Sharing Digital Transformation

Current

Founder & Principal Automation Consultant

Current

MANDEXA AI

Jun 2026 - Present (4 months)

Act as the primary strategic partner for B2B clients, driving digital transformation by connecting business goals to tailored automation architectures. Manage the full customer lifecycle from discovery to deployment and ongoing performance monitoring.

N8n Make.Com Supabase LLM Automation Digital Transformation Account Management Cross Selling Documentation

Current

Freelance Technical Consultant (Rising Talent)

Current

Upwork

Jan 2023 - Present (3 years 9 months)

Maintain a 5-star success rating by managing a global portfolio of clients, delivering tailored SaaS integrations. Conduct discovery sessions to uncover customer needs and implement technical workflow automations using Zapier and webhooks.

Zapier Webhooks SaaS Integration Customer Discovery Project Scoping Automation

Current

Microsoft 365 Technical Support Engineer

Current

Various Engagements

Jan 2021 - Present (5 years 9 months)

Manage complex enterprise accounts, serving as escalation point and trusted advisor for IT Directors and system administrators globally. Drive product adoption across the M365 ecosystem and mitigate churn risks by implementing success plans.

Microsoft 365 SharePoint Online Teams Exchange Technical Support Customer Success Security Compliance Stakeholder Management