At LIFTED formerly UPWORK BUSINESS, I support Microsoft 365 and help Premier Microsoft Partners resolve complex issues involving SharePoint and related applications. I troubleshoot permissions, intranets, user profiles, and OneDrive for Business, and support cases from inception to closure.
At HUGO TECHNOLOGIES, I contribute to developing and training a large language model for a global software company. I achieved a 96% accuracy score on assigned tasks and proposed workflow improvements based on my findings.
As a freelance Microsoft 365 consultant, I meet with clients to understand their requirements, propose solutions, and implement the option they choose. Earlier, at TEK EXPERTS, I supported enterprise Microsoft customers, and at Sumeru Nigeria PLC, seconded to Access Bank PLC, I handled inbound customer enquiries and requests.
