I'm seeking a growth-focused Customer Success role or Workflow Automation role at a data-driven SaaS company where I can apply AI automation to scale onboarding, boost adoption and retention, collaborate cross-functionally, and drive measurable NRR improvements.
Looking for a job
Sulaimon Babalola
@bablo
Customer Success and SaaS Growth specialist who uses AI automation to drive adoption, retention, and revenue.
NigeriaWhat I'm looking for
I am a Customer Success & SaaS Growth Specialist with 10+ years driving client engagement, retention, and expansion through AI-powered automation, educational content, and community programs.
At The West African Examinations Council (WAEC) I owned the end-to-end lifecycle for 40,000+ annual users and designed scalable onboarding workflows and educational content for 600+ supervisors, improving operational efficiency by 35%.
I implement AI-powered lifecycle automation using tools such as n8n, Make.com, Zapier, GoHighLevel and ChatGPT to streamline communications, reduce churn-like drop-offs, and boost Net Revenue Retention (NRR).
I collaborate cross-functionally to identify upsell opportunities and build self-service resources that cut support queries by over 20%. I hold a Master’s in Physics and a Bachelor’s in Physics/Mathematics and bring a data-driven approach to customer success.
Experience
Work history, roles, and key accomplishments
WC
Assistant Registrar, Head of Exams
West African Examinations Council
Feb 2020 - Apr 2023 (3 years 2 months)
Owned end-to-end customer lifecycle for 40,000+ annual users, increasing operational efficiency by 35% through AI-powered automation. Designed onboarding workflows and educational content for 600+ supervisors to accelerate activation and compliance.
WC
Higher/Senior Examinations Officer
West African Examinations Council
Apr 2015 - Feb 2020 (4 years 10 months)
Managed lifecycle processes for 250+ institutional accounts, optimizing onboarding and retention via segmentation and automation. Developed training content and resources that improved digital workflow adoption year over year.
WC
Examinations Officer
West African Examinations Council
Feb 2012 - Apr 2015 (3 years 2 months)
Led onboarding and compliance training for teachers across 200+ institutions, leveraging automated communication sequences to ensure engagement. Created self-service resources that reduced inbound support queries by over 20%.
OC
Subject/Classroom Teacher
Oyo State Teaching Service Commission
Feb 2010 - Jan 2012 (1 year 11 months)
Taught Physics and Mathematics and led the school's examination committee to improve process efficiency and student engagement. Developed assessment processes and supported teacher compliance with examination protocols.
Education
Degrees, certifications, and relevant coursework
OU
Olabisi Onabanjo University
Master of Science, Physics
Completed a Master of Science in Physics at Olabisi Onabanjo University.
University of Ibadan
Bachelor of Science, Physics and Mathematics
Completed a Bachelor of Science in Physics and Mathematics at the University of Ibadan.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
48k-100k USD
Social media
Job categories
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