At CROFTON, I guided new clients through registration and verification, explained the platform and its security procedures, and assisted with payment methods and deposit-related issues. I followed up after onboarding and escalated account, payment, and technical concerns when needed.
At SCENTBIRD, I handled questions about products, orders, accounts, and service issues using Zendesk and CRM systems. I maintained a 90%+ CSAT rate and followed up to help ensure customer concerns were addressed.
At LUMIN, I responded to customer inquiries by email and escalated complex concerns to internal departments. I also worked as a Social Media Manager at CROFTON, managing brand presence across Facebook, Instagram, TikTok, and X.
