Ferid Basdas
@feridbasdas
Customer support specialist optimizing high-KPI operations across crypto and streaming platforms.
TurkeyWhat I'm looking for
I’m a customer support specialist with a “proven track record across global brands including Concentrix, ModSquad, and Yango Delivery.” I’ve delivered results at the highest KPI percentiles, from high-volume crypto operations to engagement-focused support.
At Bitget and MEXC, I performed high-stakes customer support for a global crypto exchange, including “specialized in high-volume crypto transactions and technical troubleshooting.” I bring a compliance-aware mindset through “Blockchain & KYC/AML Procedures” and dispute-focused support.
In application and community environments, I’ve supported users and protected community standards through audits and moderation. At Matchpub, I worked as “Support Specialist / App Moderator (Videochat App),” handling FrenchLanguage & Literature community safety and compliance while managing high-pressure situations with consistent performance.
I’m also experienced across customer and technical support channels—“Live Chat & Email Management,” back-office workflows, and digital streaming support. I communicate confidently in a multilingual setting, use tools like Zendesk, Salesforce, Slack, and Intercom, and focus on process improvements that strengthen reliability and user engagement.
Experience
Work history, roles, and key accomplishments
Matchpub App Moderator
Matchpub
Jul 2025 - Mar 2026 (8 months)
Performed daily application audits and monitored platform activity to ensure French-language community safety and compliance. Managed B2B communications with agencies and streamers while providing multilingual support via live chat and email.
ModSquad Support Representative
ModSquad
Jul 2024 - Jul 2025 (1 year)
Provided technical troubleshooting and managed live chat and email workflows for a music streaming platform. Supported user needs while maintaining service reliability in daily operations.
Concentrix Support Advisor
Concentrix
Feb 2025 - Jun 2025 (4 months)
Managed back-office functions and supported digital streaming cases, improving resolution efficiency. Provided tier 2 customer support focused on timely issue resolution.
inDrive Technical Support
inDrive
Sep 2024 - Jan 2025 (4 months)
Provided technical support for the ride-hailing service and handled stakeholder communication and dispute resolution. Coordinated resolutions to support a smoother customer experience.
Bitget iGaming Support
Bitget
Mar 2024 - Jul 2024 (4 months)
Delivered technical troubleshooting for an iGaming platform to ensure a seamless user experience. Handled high-stakes issue resolution in high-volume support contexts.
Yango Delivery Support Rep
Yango Delivery
Feb 2023 - Jan 2024 (11 months)
Worked as a customer service representative for logistics operations, managing inquiries and supporting issue resolution. Focused on delivering consistent service outcomes for customers.
AssisTT Customer Support Agent
AssisTT
Aug 2022 - Jan 2023 (5 months)
Provided airline customer support, resolving customer questions and service issues using helpdesk-style support channels. Maintained timely communication to support customer satisfaction.
MEXC Customer Support Rep
MEXC
Supported Turkish users for a crypto exchange until the company’s strategic market exit. Resolved customer conflicts and handled high-pressure escalations to maintain service outcomes.
Education
Degrees, certifications, and relevant coursework
Ankara University
French Language & Literature
2017 - 2022
Studied French Language & Literature at Ankara University from 2017 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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