Melih Çoban

I'm currently supporting a global brand's customer experience processes at Konecta, managing customer requests and complaints across phone, social media, and digital platforms.

I use Sprinklr and CRM systems to evaluate cases, maintain accurate records, and support efficient follow-up and resolution. I also analyze customer feedback to identify insights that strengthen digital customer experience and service quality.

Previously at Koton, I handled cash register operations, payment tracking, reporting, refunds, and exchanges while supporting customers during campaign periods. I also analyzed sales KPIs and customer feedback to contribute to operational efficiency.

I'm building toward a social media management career, using social media analytics, listening, and customer insight to strengthen brand reputation and sustainable customer relationships.